SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is very good or, ami gives me very good result, but this last order still doesn't arrive, when I get back to you,
Everything went very well
After first time using it I noticed the difference! Oh and also it didnt irritate my sensitive skin!Recommend it!
It came quickly, has not tried yet
I don't know it signaled on the 17track, but it came well add hydrating mask
I like this remedy, I order the 2nd time
Delivery just over two months to St. Petersburg. serum is similar to the same from the lanbena store. Bottle plastic. Pipette glass. Slightly deviated from the axis of symmetry of the bottle. That is, installed crooked. Absolutely no smell has. Sensation of stickiness on the skin for the first couple of minutes. Then completely absorbed. She took for moisturizing. I put a Foreo cheek. There is no negative reaction on the skin. While satisfied. Seller thanks!
Cool, many times I order, the skin of the clan after it
Got serum for the face. Shelf life up to 2022. I haven't tried it yet. The parcel came quickly and well packed. Seller recommend!
I order not for the first time, I'm happy. Put the mask as a gift, thank you.
Came in integrity as a gift mask for the face, for which thank you. Works or not, I do not know yet
Thank you all came the whole well packed
Thank you. Received.
The product as pictured was better than I have yet to use the packaging came with the mask Thank You shipping time was longer than I expected the one distress it was all good
OK Good product
I found the perfect remedy for the face, it is so cool, quickly absorbed, leaves no oily traces, the skin is tender after serum. Since the delivery is long, immediately ordered more. I recommend