SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it.
A wonderful cream, I buy not the first time, great for combined skin. The cream is fresh, the shelf life is up to 24 years. The store put a gift, two bags-a probe, for which many thanks. And special thanks for the incredibly fast delivery, ordered cosmetics on September 28th, in the morning of October 2nd already delivered. I highly recommend both the goods and the seller.
Aligns and lightens the skin tone, perfectly nourishes and moisturizes it. Contains glycerin, Collagen Hyaluronic acid and other useful components. The cream perfectly copes with small wrinkles. Consistency is pleasant, easy to apply and quickly absorbed. Apply to cleansed skin in the morning and evening, making an easy massage along the massage lines. Delivery to Moscow is 2,5 weeks, it came packed in a reliable pouper package. The cream itself comes in a branded box sealed in mica. On the box there is information about the composition, date of manufacture and shelf life. Cremushek is perfect for both its own use and a gift. I recommend the goods and the store!
I take the cream not for the first time. Gentle, easily absorbed, can be used as day and night, moisturizes well. There is a small whitening effect. Recommend. The box came stocked in mica.
All as in the scripture the store put as a gift the probe came quickly we will test
Прийшло дуже швидко , гарно запаковано все вауууу
Спасибо за пробник, положили вместе с кремом!!!
Cream is good. I ordered it and used before too.
A face cream came in. Shipping and delivery is fast. The texture is light, the smell is present, but not strong. After application, the skin is soft, velvety. Product and store recommend.
Заказ пришёл на две недели раньше, коробочки немного пострадали, но содержимое в норме, крем по текстуре легкий, не липнет, запах нежный, срок годности большой, продавец положил маленький подарочек, доставке и продавцу большое спасибо, рекомендую
My favorite face cream. I have been using it for three years .. Light, not sticky, quickly absorbed without leaving a sticky layer .. I like it very much. Approached for my combined skin. Not comedogenic. Has a light lightening effect. The store is honest and sociable. Recommend!
Delivery mega fast!!! We're gonna be teasing!
Fast delivery by the transport company DPD. The product corresponds to the description, took as a gift.
Instant delivery. Everything is perfectly recommended. I will use
Got fast!
I like very much, I will still order
Thank you for the gift, emulsion for the face, I will definitely order, I really like the products of this company, I order not for the first time, I recommend
Kapets what a long delivery! Okay, at least I'm here. As a gift, a small probe.
thanks goodness, atlast all the products received safely and nice packed after two months and store compensate with some gift items... thank you seller ☺️
I got the cream. The whole is not crumpled. Arrived in Mordovia about 1.5 months. Started to use, but so far about the result to talk early. There are no allergies, the texture of the cream is pleasant, the smell is not sharp. While I like everything, a good cream.
As always, everything is fine
Order Received
It went very long and now the boxes are not packed in cellophane ((as before.
The store, did his job for 5 +. .. Thank you! Recommend!!
Came for 1 month in the Rostov region. Packed perfectly. Thanks to the store.
Everything came to the best, after use I will add...
The parcel came very quickly, everything is whole, the cream smells nice!!
I take not for the first time, an excellent cream
Cream received, no claims
Helps
The product corresponds to the description
The goods came quickly, the quality is satisfied. Thank you!
Pas encore testé