SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good store, yes i do not got the item but he refund my money
It is a little bit bigger than I expected but perfect quality and color as in picture.:) Love it
Good, I like it
Came those colors that ordered. Mechanism works, not scratched
alles bestens - gerne wieder _ everything very well - with pleasure again
took 38 days ro USA but item is as described.
A good carabiner, the lock works reliably, the paint is only quickly erased...
Good quality RAS, compliant and functional for keychain keys!
Excellent store, Order process & delivery fast & efficient. Received in good condition. Will buy again. Highly recommend.
Hrien
Very good
items come in good condition
Very good. Thank you
Great product
Good
Good! Thanks.
Comme d'habitude un excellent produit
Доставка заняла всего 22 дня. Прислали почтой Китая, а трек отслеживался только по Китаю. Пакет с карабином бросили прямо в почтовый ящик. Пакет был с пупырчатой плёнкой внутри и карабин дошёл без повреждений. Качество изготовления на высоком уровне. Металл обработан качественно, а сам карабин выглядит больше, чем на фото. Вблизи карабин смотрится более, чем достойно. Рекомендую товар и продавца.
Good product. Fast shipping.
produit conforme à la description. Bon vendeur
Хороший карабин. Конечно не на большой груз, но все же.
31 dni do polski wszystko ok
Aluminum, light weight. Good for attaching things to a backpack etc.
thank you very much ... I recommend store ... everything arrived very fast ...
Perfecto muy contento
Perfect and fast shipping. Thanks
Ottimo
good
ok
as described
Very good quality
Great thanks!
Very quick delivery to France.
nice and sturdy and secure! will not come undone due to the screw feature on the clip! good product, nice colour <3 it!
very nice
Высланы на следующий день. Соответствуют описанию.
Parfait !
trés bon produit résistent vendeur recomandé
качество норм, трек не отслеживался, положил и в почтовый ящик
La pintura se salta fácil, funciona bien
До Минска за две недели. Посылка выслана быстро. Продавец вату не катает, карабин рабочий. Спасибо !
досить непогано якості карабіни, доїхали врайоні 2 тижнів
Лёгкие, видимо внутри полые. Зато красивые.
Товар пришёл в соответствии как в описании! Все нравится, продавцу спасибо! :))
товар пришел очень быстро,товаром доволен.
Excelente calidad y acabados, se tardo 2 meses en llegar, pero todo bien, satisfecho con la compra.
As described by the store.. Really tough ...
заказал 10.13 получил 10.30
отлично
товар пришел очень быстро. качество вышка. ничего не повержено. никаких царапин. все идеально. ставлю твердую 5! товаром доволен и продавца рекомендую!