SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This n very good, if the glass is fragile, but for the. Value is fine. They come in bags of 5 units (10 sachets), out of the 50 jars 2 were broken making it difficult to use the other sachets as there are ground glass everywhere. It must further improve its handling and quality by packing and packing to prevent breakage. I haven't put the oil on them yet, but the glass ball looks good quality.
It's fine. Packed well, all the bottles are whole. Delivery-18 days. I did not communicate with the store. Thank you. Recommend.
Complete, all bottles brand, very fast delivery.
Quickly delivered. It was well packed, but one broke still. I recommend the product. Thank you!
The vials are the same as in the description. Came neatly packed.
Super fast super safe
Brilliant store! Very fast delivery! Tracking was available from the start to the end. Thank you! I recommend this seller.
Very good product. He arrived quickly in Canary Islands 16 days from purchase. I'll buy more at this shop.
Sent quickly, came all whole, delivery is also fast, took for the wife, she liked it, I recommend
Хорошо упакован, все отлично
It came very quickly. Packed in "pupyrku". One bottle was crushed.
Quite content with my beatelling. All very well packed and fast delivery
as always fast and perfect
Thinner and smaller container
Perfect, identical to the photo. Well packed, not broke no glass.
Great quality product!
chegou tudo perfeitamente.
Order shipped quickly, was packaged adequately and items arrived as described.
Everything came in good condition, michas thank you
Everything came in excellent condition, thank you very much
Very fast shipping! Thank you!
This time delivered on time. Bottles of 2 ml separately with lids and stoppers (as usual), with rollers bottles of 5 pieces in bags in assembled form. I'm happy!
3 weeks before it arrived in UK
Excellent Product, received Long before the agreed date, a month earlier
Week longer need to wait but finally within. Welcome it looks good.
very well packed
Top Service! There went slightly error with the delivery and without hesitation the store has a new package sent. Vials were well packed and all 50 in good condition. Fast delivery! (2 weeks to Belgium) Loving the bottles!!!!! I will quickly order again!
Prrfeito, super fast
They came super well, that's the second time I ask, I recommend the store
nice! so quick! products as described.
Fast receive. Good roll on. All well packed. Recommend
As ne description, they are glass and fragile, Glass is not very thick, but they're fine, we have to look after them. Super fast shipping I'm shocked, full arrived, thank you very much, excellent communication.
Very fast delivery, excellent communication with store, I will buy again.
Everything is perfect. Thank you.
roll is so small, but it's okay!
I’ll order more. Super fast shipping.
just like the picture, very well packed
El pedido llegó rápido, es de buen material, la tapa cierra super bien.
Sehr sicher verpackt! Super Produkt! Keine Schäden
Am sosit comanda , mulțumesc mult ! Vroiam cu metal ( însă eu am greșit )
excelente do comeco ao fim
The product is exactly as in the picture and arrived in 3 weeks.I recommand this store.