SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My friend recommended the bowl. Excellent, the bowl is tender, it does not feel!
Excellent!
perfect
идеальная чаша, качество 100% ,не протекает и не чувствуется, облегчает "дни",незнаю каким образом но дни проходят просто не заметно, в белом белье уверенно,уже вторая - два разных размера взяла для первого дня и для необильных поменьше, т к мне первая большевата и вынимать немного больно. дошла быстро.
Wow very beautiful packaging ♥️ Very fast delivery amazing. Very good and honest store. The packaging comes with a menstrual cup, instructions paper & cloth bag. The menstrual cup is soft and is firm on the top. The make of this cup is a bit small for a large cup, I compared it to the large Moxie cup and the large TOM cup it comes closer to the smaller sized TOM cup. Might use it on my lighter days. I haven't used it yet. The information paper has many different languages, has small section for each language. The paper has basic information. The paper doesn't come with a cleaning instruction but for first time users try boiling water and placing your cup inside for at least 5 minutes. Cloth bag is nice. Item as described. ❤️ Thank you.
arrived very fast
Order arrived quickly. This is my first cap. I took it for a test. Works. No leaking. The material seemed to me at first a little harsh and I was worried that I would feel, but everything is fine. I ordered another additional cap and sterilizer from etggo, the same store. I haven't received it yet. I'm happy with the purchase. Thank you
Заказ пришёл. Хорошо упакован. Товар полностью соответствует описанию.
Delivery in 24 days to Moldova. The quality of the menstrual bowl is super! It is introduced easily, immediately opens and takes the shape of the body, does not feel inside and does not leak. I recommend to everyone! The store is reliable and responsible. Thank you seller for good product! The quality is not inferior to more expensive brands. Purchase is happy!
Great product. Sturdy
It looks good quality, just like in the description. It comes with a gender bag and a little box.
have yet to try would have liked it to ship faster as it is an essential item. love the color
Very decent Bowl for the first days of monthly
The product is exactly as described. It was the fastest order from China to Turkey . You can shop with confidence.
It came super fast. In just two weeks. Apparently it's from a very good material, I was able to keep track of it all the time. Excellent purchase.
Unrealistically cool thing, definitely recommend. The main thing is to choose the right size.
I have not tried it yet, but everything is so individually that there is no point. The bowl is tiny, the smallest of the 6 that I ordered... the instruction is clear, the material is soft.
Frankly nothing to say, it's top
По словам подруги :Хороший товар, нет дефекта .
все же было бы хорошо писать размеры точнее в мм, а так все очень хорошо, пришло быстро, не ожидала, супер продавец, спасибо!
very fast shipment less than 3 weeks
aún no la he probado pero se ve bastante flexible
Entrega rápida, bien embalado, descripción exacta, color y talla correctos.
была аналогичная маленькая,но быстро заполнялась, поэтому выбрала побольше, а она оказалась огромной. проверим.
Супер. Продукт хорошо упакован, есть инструкция, в т.ч на русском. В применении удобен, брала маленькую. Не протекает. При размещении хвостик должен остаться снаружи, тогда проблем не будет. Не мешает. Можно спать с ней. Очень хороший продукт, экологично, комфортно, выгодно. Спасибо!
Качество отличное, очень удобно. Продавец отправил сразу. До Москвы товар шёл 2 недели.
Заказываю третий раз, очень нравится Года на 1,5 хватает
muy puntuales, gracias
Fast delivery!
Мой вам совет: много раз просмотрите видео как вводить и извлекать это чудо перед использованием.
High quality
long wait, but good product and price
Excelente!
Realicé el pedido el 28 de enero y ya llegó a Colombia. Muy rápido!! El producto de acuerdo a las especificaciones. Después de usarlo, retroalimentaré la experiencia, puesto que con otros productos similares, he tenido problemas de escapes.
Very fast shipping. Good packing. This cups have a slight smell, I hope after boiling and washing to get rid of it. The material/silicone is soft and flexible.
Отличный товар и хороший продавец. Доставка 2 недели. Заказывала несколько разных чаш у разных продавцов. Это единственная чаша которая реально не имеет никакого запаха после кипячения. Достаточно мягкая и упругая. Край чаши вверху плотнее, там больше материала. За счёт этого она хорошо раскрывается. Брала размер S. Но она даже меньше чем другие чаши. Смотрите описание, там правильные размеры. Хвостик обрезала совсем, мне он мешает, каким бы он мягким не был. Закажу ещё одну большего размера. Рекомендую.
Me encantó y sólo tardó 3 semanas en llegar
Всё супер. Чашечка ощутимо меньше самой маленькой чашки другого бренда, с которой у меня отношения не сложились. В этой малютке я более уверена. Доставка заняла месяц в Калужскую область
Very fast shipment! Very good product!
Дошло быстро. Все как на картинке. Запаха нет. Ещё не пробовала. Продавцу спасибо!
Соответствует описанию.
доставка 2 недели. все отлично
Excelente
Entrega muy rápida, bien embalado, descripción exacta, tallas y colores correctos.
best product best cup highly recommend
Zamówiłam 13 stycznia a dostałam 22 stycznia. Ekspres! Kubeczek z fajnego, grubszego ale miękkiego silikonu. Instrukcja po polsku.