We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very long, almost 2 months. I ordered 200 ml. Came in one bottle. Packaging and decoration of the goods is excellent, like a very high-quality product. I have not tried it yet, I will add a review later.
Shipping very fast and very well packed need to test it as it just arrived
Excellent oils, lavender smell almost no, some citrus, in xmao 22 days, cost 1491 rubles, thank you very much to the store
got it ✌ thank u
Fast shipping, Have try it but didn't see any result yet. Thank you.
The order arrived on time and no claims to the package.
great !thanks ,the parcel received in good state,wonderfull,
this is not the first, second and won't be the last time to buy from this store. keep it up
Goods delivered in 18 days. Very well packed. Thank you. Good deal.
Посылка пришла меньше чем за месяц (в Хабаровск). Заказывала под акцию за 993 руб. Все отлично упаковано, пришло в целости и сохранности. Масло в коробочке и запаковано в слюду. Ничего не вытекло, объем масла соответствует заявленному, недолива нет. Заказывала 1 баночку, а пришло две. Не знаю подарок ли это от продавца, или же он просто ошибся. В любом случае я очень довольна своей покупкой. Испробую позже масло в деле.
Very good thank you.
Very good thank you
Item was delivered about 10 days later, but problem was in local post. Item OK, so I give 5 stars :-)
נראה טוב ארוז היטב עוד לא ניסיתי אותו
Спасибо продавцу за качественный товар!!!Масло -супер!!!!Кожа ,,балдеет,,!!!! Заказала у этого продавца несколько видов масла.Качество-100%!!!! Очень рекомендую!!!! Обязательно буду заказывать ещё!!!!
Very fast shipping, the product as descript. Thank's saller.
Smells amazing. Gets real warm when you apply it
Bien reçu. Mais odeur très légère.
Очень хороший продукт. Спасибо продавцу. Упакованное все надежно. Буду заказывать ещё.
Muy bien empacado, el producto tal y cual se muestra. Muy bien!
I'm very satisfied