SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bon produit conforme à mes attentes
A bit late to arrive but good quality and very accurate
Puiku ir greita
Точно как в описании)
Parfait. Ne fuis pas. Bonne contenance. Le spray et la pompe on une tige qui descend loin donc pas de problème pour que le produit sorte mais à la fin du flacon. Au top. Sachet plastique de qualité.
Заказ сделала 05.10, 20.10 уже пришло, кинули в почтовый ящик. Итого-15 дней в Германию! Очень довольна, пластик плотный, все аккуратно выполнено, не пахнет, все прилично! Пришли в пакете с застёжкой. Брала для путешествий, ещё не пользовалась, но смело могу сказать, что отличные бутыльки! Рекомендую к покупке! С продавцом не общалась, не было надобности!
Muy bien!
Bir ay 3 gün de geldi. Herhangi bir koruyucuya sarılı değildi , kesin kırık geldi dedim ama hepsi sağlam.ama biraz pahalı gratiste benzerini indirimde 9 tl ye alabilirsiniz. Onun dışında fotoğrafların aynısı gayet iyi
I love it
Excelente producto. Igual al anuncio. Funciona muy bien.
Quite thank you so much love it
It ok
Товар упакован хорошо, отслеживался до места вручения, думаю что для небольшого отпуска самое то .
Качество хорошее. все работает.
Всё супер. Упакованы баночки в пакет зип-лок. Было бы здорово, если бы в комплект шли стикеры для подписи, но за такую цену в принципе и так нормально))) доставка быстрая. Отслеживание до Латвии.
Very nice bottle, good value considering the price! Shipping was fast..
Impeccable
Looks pretty cool
It didn't come.
Article
Shipping 60 days, very long.
The store asked for surcharge after payment, I refused, everything came quickly, corresponds to the photo
ok
Item came very fast. Ordered 05.12.2019, recived 23.12.2019. Thank you. Everything is good, nothing is broken. The little boxes cover is not white but transparent, but thats not a problem.
They are really small, but for a short trip fit, I recommend
Just like the picture
Plastic is such that it melts even in hot (not boiling water) water. One-time thing, long for such. In fix price there were sets of such on 55R, I hope still appear)))
Good bottles, all function
The goods did not come, the protection period is also over (
Paid for the delivery. But it wasn't tracked. Horror. Too late.
It's been two months. Or more. The quality is excellent.
The parcel did not come (((very disappointed!!!
Just IN time! Super.
Comfortable
OK
ok
все соответствует описанию.
Verry good
the quality is excellent
хороший набор, беру не в первый раз
Fine!
Item is as described. Seems fine to use Bag is very simple/cheap. flip tops are better tupe than from other stores. I recommend to buy!
The bottles are exactly like in the picture. Some of them have some small scratches, but it's not really noticable.
Все пришло в целости и сохранности. Без посторонних запахов. Косметичка на вид хлипкая.
Je n’ai pas reçu le produit mais le vendeur m’a rembourser :)
К товару претензий нет , но доставка была очень долгой 2,5 месяца , когда пришёл товар , он был уже не актуален , за доставку снимаю звезды
Все пришло целое.в дорогу очень удобно
меньше 20 суток до Москвы. сам пакет совсем не пластиковый, но довольно плотный и прозрачный, что важно. упаковано было без всякой пупырки или пенопласта, но приехало все целое, видимо материал бутылочек вполне крепкий. в остальном все как на фото, бутылки с крышками с механизмом открытия, очень удобно.
набор классный.
It seems to be good.