Note: Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures.
If you have any questions or problems, pls feel free to contact us first,
we will try our best to help you solve it, thank you so much :).
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
8. Delivery Time:
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
Dear friend,if you have any problems,pls feel free to contact us instead of opening the dispute or leaving a negative feedback!
| Buyer | Real customer reviews |
|---|---|
Customer   |
3 Jan 2020 06:07 Meets expectation, delivery faster then provided. |
B***o  |
3 Jan 2020 03:34 As described, very good product |
K***s  |
3 Jan 2020 02:40 extra |
P***k  |
3 Jan 2020 00:25 Very long delivery to Omsk. Given that the goods were ordered from the Russian warehouse-the goods went a month! |
Y***a  |
2 Jan 2020 20:09 The mat liked, everything is as in the description. Prickly flowers, everything is right. With pleasure I lie every day)))) ordered at once four-to my loved ones. Everyone is happy! I recommend. Thank the store))) 
|
|
T***e |
2 Jan 2020 14:02 Really good mat. At first it might wholesale a little but in an everyday use it brings a lot of comfort. I have used it for several days and the feeling is great, no pain an muscles are relaxed after using it, it helps me to rest and calm down, better quality of sleep. Mega pozytyw for this mat! I use together with his wife from approx. Week and seem positively work. Daily Evening (cool the checks before bed or after Bath) leżymy OK. 15-20 minutes on the mat. Mat odpręża and makes you feel like after massage, odczuwam mild and pleasant heat body after use (presumably improving blood circulation). Better to usypia, feel relaxed and spokojniejszy. Mat supposedly helps also for headache or back, I this not yet odczułem until so, but relaxes muscles and after workout at the gym is cool optional extra;) for elderly requiring rehabilitation is helpful thing. Simple acupressure home for such a price is a big plus. Recommend and greet all compatriots! 
|
|
A***a |
2 Jan 2020 10:05 Mat is very cool. Future whole without damage. The first impression is dosynić strange, but as the rozliźnisz it no longer feel sticking barbs. Hope you will help me in my bólach with kręgosłupem. Napiszę yet additional comment after extended testing :) |
|
E***a |
2 Jan 2020 08:13 Very good mat. All as in the description. Came for a month. Needles are sharp, stand and walk so far Kolko, lie well. after 10 minutes on the rug back red, there is a rush of blood. Very well made, without burrs, stitched well. The pillow is too high, it would be better to be flat. In general, the product is excellent and the price is super! |
P***s  |
2 Jan 2020 05:36 Excellent quality, thanks, my wife love it 
|
M***a  |
2 Jan 2020 03:58 It's rather comfortable and is just like in the picture. A little smaller than I thought, but nothing to complain about. You cannot lay your entire body on it, but your whole back will be covered. |
|
V***V |
1 Jan 2020 03:30 The goods never received, very waited for the gift for the new year, initially was sent from Moscow but after a week the store changed the track and the order sent from China, the protection of the order ended, opened a dispute, after the dispute AliExpress returned the money. Thank you. |
|
Customer |
31 Dec 2019 05:04 In Russia for a month did not reach the parcel, and so everything came from this store. |
|
K***z |
31 Dec 2019 03:56 Mat is neatly made, spikes sharp, anything with them not happen in travel. Używałam not yet, but I think that will work. Dotarła to me in 48 days. |
|
V***p |
31 Dec 2019 02:20 Carpet is cool, but sharp... 
|
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-20 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
