We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very wonderful I would recommend dealing with this store
Everything quickly came, thank you)
Good quality recommended gives confidence
It went long in M. Oh, and so all the rules!
Very good =)
Excellent Product, works very well. I am surprised at the economic nature of the product and the good quality of the material. Recommended to 100% for barbers wishing to incur the subject of hair fibers.
It should still try it out
The money was returned. Thank you.
Got thank you
the item is of really good quality. I only wish I had bought it a long time ago. It works really well. Exactly as described. I will buy more to go with my other colors of hair fibers. It fits on the Sevich and the Toppik bottles perfectly. Thank you
A superb pump that works great: I lose much less fiber since I have this pump! Fits very well to the fiber bottle! So, yes I highly recommend this product, you will surely not be disappointed!❤
Spectacular. Looks like real hair. I'll buy again.
Thank you for the fast delivery. The goods are in excellent condition.
Without words… toppppppp
received but not yet try
Product received well pack thank you very much! I did not test it but it seems to work well
Excellent Product excellent store thanks
Seller is very good very understanding kindly and responds to messages immediately until the end I recommend reliable store
I'm late, how do I pay the store?
Good Seller, good product
All right. Only problem is that came a nozzle wrong instead nozzle came was a makeup. All well worth buying.
Good nozzle, spray evenly.
One month, perfectly received and packaged, and threaded perfectly into Toppik's boats, very comfortable operation, it comes out great, a salute.