SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The volume is small, until only 2 times used, I think the results will not be immediately.
Long czekałam, after applying I could write something more. Thank you very much for gift yours
I bet 4 stars for the fact that the order has reached. As a gift, the store put a probe of cream (like, two weeks passed, I do not remember)). I'm still having a hard time saying something. I will try to supplement the review.
Missing to see how it works
Receive it after 3 weeks, everything seems good thanks
Ordered 11.11 came 23.12. There is almost no smell, nothing has leaked. I ordered it for the first time. With the store did not communicate
A good hair care product, the hair really works favorably. I buy it for the second time. I recommend the product and the store.
It came in a month, packed as it should. I order not the first time, so about the effect-it's true.
Received in a month, about efficiency in a month.
Thank you, it came quickly.
We'll try. Goods went long
The parcel is well packed, the quantity matches. I hope all the funds will like. Before that, I ordered only hygienic lipstick with a light pink tint. She's wonderful.
The parcel came quickly with tracking. Packed in a puffy yellow envelope, nothing crumpled. As a gift, the store put the probes of some means, a trifle, but nice;-)
It came in a month. A little leaking. The smell is neutral, almost no. The bottle is small. All absolutely in Chinese. There are no instructions for the Russian. Shelf life until 2022. We'll test.
This is the best for me. Totally different from my hair after keep using this item.
все пришло очень быстро, в деле не пробовала
спасибо
received successfully and its time to check for
получила в коробочке. упаковано хорошо. сделаю дополнение позже
Прошло 2 месяца с момента заказа, товар не получила. Живу в спб. Не отслеживается... спор открыть не успела, ждала может придёт) пишут, долгая доставка. Если придёт - то дополню отзыв
good