SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent mat massager with pillow. I advise the store. Arrived earlier than the term, which was very pleased. Thank you.
awesome product, can feel the circulation better. arrived fast and on time
quick delivery, and good quality
Отличный аппликатор Кузнецова!!!! Большой размер коврика и особенно понравилась подушка, её можно использовать для массажа шеи и подкладывать под спину! Мягкая. Изделие хорошего качества. Рекомендую.
fast delivery,securely shipped
Everything is fine, I order a second time, the quality is super!
Good applicator. Mom is happy))
Very slow to arrive, but match promised.
This is the second, for a neighbor. Thank you store.
order received as expected. not the fastest delivery but according to promised schedule, so everything ok
Ordered color was out of stock, suggested other color by store was fine, swift delivery, used once only so far, seems to do the trick but need to experience it more ;) ...
Quality is fine, I recommend
Awesome shakti mat! I use it every day !!! Sleep better and faster recovery!!!
Cool mat! Well sewn, there were no foreign smells
good item, many thanks from UK.
Everything is fine)) only delivery pumped-a month and a half!!! And this in Russia .. horror is simple)
Very cool. Recommend!!
We love it this is the 3d mat i have bought!!!! Expecting the 4th next week... I bought it for every member of my family in Kazakhstan
I liked it.
The parcel was fully tracked. The goods came quickly, but a little later than the deadline. The quality is excellent.
The goods did not come
Fast delivery, ordered December 16, and December 30 already took. Great mat!!
After many positive reviews in network and also zachwalaniach my znajomej zdecydowałam Sie order this mat. For if not zauważyłam any difference on the issue of health after several użyciach but my dad, which has problems with back after kilkuminutowym opieraniu Sie about this mat stated, that after extended use could it it help, because already after the first if felt differences. Leżenie whether opieranie Sie on the mat initially is enough painful but simultaneously feel zrelaksowanie plus odprężenie not only muscle. I recommend, probably I will order again set for the rest of the family
Delivery to Rostov region more than a month, but the goods are excellent
Wonderful massager! I recommend.
Everything came without marriage, I will be able to relax
I liked everything, delivered to the apartment, thank you very much
A good mat, the right thing for the back, lie down. Relax. I like it.
All as in the photo. I have not used it yet, I took it for a gift. It only took a long time. With the store did not communicate, there was no need.
I love it. I find it very useful.
Chic mat, very long delivery, more than a month
More orange than yellow, still cool :)
I ordered 4 sets. Value for Money quality is more than at the level. I shoot a star for delivery. Reference was a month from Russia, mats were necessary earlier
Without the inscription but I like the goods!
Excellent quality, but there is an unpleasant smell (
Ordered and paid for a prickly rug on November 15 with delivery from Russia, the store sent it November 26 judging by the track and further the goods began a journey through the expanses of our country. By December 12, when the buyer's protection came to an end, the Mat never arrived and I suggested that the seller extend the protection period, to which he did not respond :( Unfortunately, I had to initiate a dispute on the return of money, the seller offered to wait a little longer, I agreed, but the dispute did not close. After another 4 days the goods did not arrive (more than a month from the moment of purchase and it is with delivery in Russia) and AliExpress decided a dispute in my favor with a refund. I want to advise the seller to choose another delivery service and respond to customer messages in time.
All is well, mat and cushion Noble
Pts well warms the back and neck, a great thing. For such a price and such a good effect! Spit.
Walked oooochen for a long time. 1,5 months to Moscow. Although I chose delivery from Russia. In the rest everything is fine, the quality was pleasant
The track was not tracked, ordered November 11, received December 25, very long went to the Rostov region
The goods reached Russia resp Karelia for 1,5 months. Packed well, nothing fell off. Purchase is happy, thank you
все как на картинке.качество хорошее.