SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in four weeks. Everything is the same as ordered.
It came in 2 weeks in Minsk
Happy with item.
Haven't tried yet, but looks very well, hope they will work as supposed. Only delivery was very long, but store helped with checking and was supportive.
In fact, I have not tried,, but everything exactly corresponds to the description,,, and well packed! It came quickly, in 2 weeks in Perm.
Received 25 pairs, all in individual bags, it is convenient to take with you on the road
quick and precise
It's okay.
Very fast delivery, the goods match the description, thanks to the store
Excellent thing, I recommend
The product corresponds to the description. In St. Petersburg delivery took 25 days.
Written 50, thought 50 pairs, came 25 (naturally two), in the case did not try
Before Sakhalin, the order came in 20 days, the track was not tracked, I will add feedback after I try the liners
I haven't been here yet!
This is the best!!! Excellent comfortable good-disposable pads for clothes, for armpits. Gaskets are pasted on clothes very quickly and conveniently. From excess moisture and odors. Freshness! I'll order another 50 grand. Delighted!
It came quickly. I recommend
Each pair in individual packaging. The quantity coincides with the ordered. 50 pieces, i.e. 25 pairs. There was an order less than a month. I recommend.
Debt shipping, tracking tracking.
I have not tried the case yet
Очень удобно,мне нравятся.хорошие штуки ,особенно для людей с повышенным потоотделением.
до Тюмени за 10 дней. Очень быстрая доставка. как опробую, дополню отзыв
норм, спасает от мокрых подмых
Доставка в Екатеринбург месяц, качество хорошее, каждая пара в индивидуальной упаковке.
quick as usually
ещё не пользовалась
Товар пришёл за месяц в Харьков, всё как в описании.
Доставили через службу доставки СДЭК. Я постоянно пользуюсь этим и мне очень нравиться. рекомендую.
Качество хорошее.
отличная вещь.Защищает мою одежду от пятен дезадоранта. отправили быстро.доставка в Краснодар месяц.