SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product as a whole is not bad, but there are nuances, the brushes are not packed tightly and the color does not match the one that is indicated in the picture
soft and dense brushes
Brushes are cool. Hairs do not bark, even after washing
Incredibly soft and kind also a lot like.
Beautiful brushes, very satisfied.
The order is satisfied, everything corresponds, I recommend.
The goods came to Kharkov in 14 days, all the way tracked, the store sent immediately, packed perfectly, without damage
This product is very good and good quality. I like it and recommend.
they are amazing i like it❤
It came quite quickly, for 2 weeks! Quality is good, thank you!
As in the photo
Cool well packed, Italian not drop out, Troche small
Everything is fine
wow
Brushes are excellent))) insanely satisfied
Damn, the first sensations of the brush are very good. Look expensive. Came very fast
They arrived before the estimated time, they're like in the picture. Their bristles are soft and do not sting when using them
Delivered quickly. I took it for my daughter, like I'm happy.
Хорошие кисти.
Very good brushes. Soft and fluffy, they're perfect for blending. Every brush is pointed, what is very good for novices. Good protection for each one and fast delivery. Took two packs, everything's perfect
For its price are normal, comfortable in the hand, do not smell, pile does not climb
I had delivery date for October 02 and Arrived Today September 29th very fast♥️
Delivery fast, the goods are excellent, in the case until I tried
Quality and inexpensive
All as in the description
Perfect! Am quite happy with it
Are small, most brushes are repitidos.
Loved the brushes are very good! Very soft and cuddly some are very dense. The store is great sent super fast and arrived in 22 days, live within Pernambuco and always takes a month and a half to get so fast. Great money will buy again.
Quality does not inspire confidence Let's see how they show themselves in work
I am glad Recommend
Fast delivery, good brushes.
Nice brushes, I'm happy. One round brush is soft and suitable for growing, and the rest are denser and they pigment well type, although I would prefer that they be soft.
Love it! very soft, good quality brushes. all brushes came in glue sealed bag and each brush was in separate transparent cover. shipped the next day after placing the order, came within 2 weeks. I'm very satisfied with the purchase, thank you!
Brushes are very cool, soft and fluffy. Quality is super.
Very soft and cool brushes
Very good brush
Not bad, soft.
Good vials for makiyazu. The basis of viconana Z plastic, Bo I vvala shcho Bude derev 'yana.
Nice brushes. Picks up pigment really well
מצויין like in the picture
totally loved them , not the first time buying them
Very nice packing, I received my parcel within 8 days, very fast delivery, amazing. The brushes and colour are same as shown in the picture. thankyou
Great product exactly as described the board
What u see what u get good product
Fast wysylka , dziekuje store!!!❤️
Good brushes, I take the second time.
For a gift will go.
I liked them but I found them very soft
perfect
Got there in about 3 weeks. I managed to test them a little and I liked it, very soft beautiful, dense. Not once yet from soap. Of the minuses I noticed only a couple of protruding hairs, but they do not bother me. Each brush was individually packaged.