SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK Gel Super
super
Received, finally, after almost half a year .. allergic reactions did not cause, about the effect to speak early, once used. But the thing is pleasant, it smells nice
I have started using it. It works fine with sensitive skin, skin cures faster with it.
Tried, good gel, absorbed, skin without shine and saturated. I recommend
The gel came. Everything is well packed. I tried a couple of times. Pleasantly applied to the skin. Does not leave neither stickiness nor unpleasant sensations. Well absorbed. The goods are satisfied.
It was too long, not tracked, they did not communicate...
Long shipping and not tracked.
Well received more than to test
Product arrived. Looks ok and has long date of expired. I recommend the Seller.
Excellent
Small packaging, the part flowed out during transportation, as the bad cover
Goods came entirely but not yet testowałam
The product I demand to arrive
The goods did not come, the store returned the money
The product is of excellent quality and the responsible store arrived before the estimated time
Arrived after some time but tt ok
I haven't tried it yet, but it smells good.
The parcel took a long time but I waited for it. Thanks the parcel received.
NACE
The gel came to the Postamat of Sberbank, a very good gel, viscosity is present as if only from the plant! Recommend! Seller, thanks for the quality!
Very small! It came in about a month, but sent to another point of issue! But this is probably a question to the Russian Post
The gel is great.
The goods are satisfied.
I love!!!;
Velmi pomalé doručení 3 měsíce. Jinak příjemně voní.
It took a long time to get to Minsk, but it ended up in time. The gel itself is cool: soothes the skin, my pimples on the face became less inflamed, removed redness, helps with a slight sunburn. At US in Minsk this gel is 3 times more expensive, so boldly take it!!!! I came unharmed, took it from the post office. In general, I recommend!
The jar is whole, the smell is pleasant, in fact did not try
очень долго шло
Did not come, but the money was returned
The goods are probably good, but mine was stolen in the mail.