SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bom
The goods to Israel went almost two months. Gel ProTek, very sad. But the gel itself is very dense as I wanted. In principle, I do not believe in the delivery of the store, but with the packaging of the goods it is necessary to be more attentive
The parcel to Israel was going 2 months, gel ProTek, in work did not try. the track was not tracked
son super buenos
Заказ пришёл быстро. Спасибо продавцу. Заказ отслеживался. В деле непробовала.
заказала 28.03 пришёл 23.04 с виду всё красиво....продавец отзывчивый... консистенция геля средней вязкости ..в работе ещё не пробыла...
the product was packaged nicely, with the ingredients labeled and the color name on the bottom. the package has a cut out on the bottom so you are able to read the color. It applies to the nail very nicely and cures without heat spike. It files well, leaving powder like dust that is hard (unlike soft polygel dust). The clear came out crystal clear like glass. My application probably caused all of the bubbling. I will update on wear later.
6.03.19 заказала 15.04.19 получила в Украине всё как на фото, в роботе не пробовала
гель не плохой, не горит в лампе, для меня немного густоват, я привыкла работать с более житкими гелями
This UV gel is very good quality. Does not burn in the lamp.
маленькая баночка, густой.
llego antes de la fecha prevista, gracias, todo en orden, pone UV, lo probe en led seca bien , tiene elastisidad me gusto. viscosidad media .
Спасибо,в деле не пробовала
bis jetzt der beste Gel mit dem ich gearbeitet habe
ok
не отслеживался. доставка два месяца. упаковано отлично.
Assim que usar deixarei comentário adicional mas parece ser um bom produto embalagem muito bonita e resistente
Гель пришел за месяц. В работе пока не пробовала. Напишу позже. Ничего не пролилось, баночка полная.
aciu gavau, gelis tvirtas, nekaistantis, nelipsnus. Rekomenduoju.
очень долго была доставка в срок не была доставлена. Ну и конечно меня не радует что нету срока годности при открытие
Enfin un gel qui ne chauffe vraiment pas sous la lampe, <3
хорошее качество. гель очень густой. самовыравнивается. мне нравится. рекамендую
Ha tardado muy poco!!. El sculpting va muy bien. El plateado todavía no lo he probado
Пока не пробовала ,но упаковка уже радует.Шёл почти два месяца.
гель очень хороший. не жгёт в лампе, очень хорошо носится, никаких отслоев и трещин. пользуюсь уже года 2 .рекомендую на процентов
very happy with this gels, structure of the gel make it easy to apply on the nails. the quality is awsome. the best gel i have ever work with. thx store im back soon to buy more of it.