SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived quickly. Materials from which are made pleasant to the touch. We will test it now.
OK.*****
Ça marche bien
Super comfortable, I love them, they are execlent
All fit
Ordered my mother, everything suited her.
It feels like it's doing its job
Product I will describe it, a little more than what was assigned!!!
I think you should put your toes in this way and put your socks on separately. Otherwise, it will take off. I feel a little slippery.
Works. Already hurts the toe :)
All good
I liked it very much. I recommend the product and the store.
Comes in transparent sachet without any description or drawing of how to put it
More not tried
Great stuff. Delivered quickly. Thank you very much to the store.
Very satisfied good buy
I get the shipment very fast to Mexico, they still don't use them.
not bad
All OK
All right.
Quality nice Such as photography
Naručeno više puta. Odličan proizvod po odličnoj ceni. Prezadovoljni smo
All good!
Muy bien
Delivery 3 weeks, GOOD, elastic, suture well zabiezpieczony, silicone soft, with reinforcement on the ankle, convenient in boots, 2 pieces set as the description
great service thank you
Product exactly same as description.
OK, no problem, according description
Relieves really and much cheaper than what is found in France for the same efficiency. I have the foot fine so for me it's OK but be careful what have feet wide enough, it can be a little tight.
Goods sent very fast! Very convenient!
Products as in the description. Very flexible and looks very nice.
Got the order. The thing fully corresponds to the description. Conveniently sits on his feet. Hope for a good effect.
Good product, firm and comfortable material to wear with shoes.
The goods received, sent immediately. I have not tried it yet, but it looks quality.
Order alien, thank you very much. Long did not have to wait, hermetically packed. In a month I will write an additional review.
A good piece, but you need to be neat with a silicone roller-if it is jerked, it can peel off
They're fine. But the silicone piece is something big
Constantly slashes from the legs
very nice
Go wait better, better, on fire, will go . ........
I received only today, my wife has not yet tried on ..
Very comfortable! Thank u
I have not received the product store but I was immediately contacted and refunded.
That's the second time I 've bought it, and I'll do it again when I need it. I put up with my work shoes all day without any hassle. I recommend it
True to the description. Remains to see if it works
Отлично. Сделано аккуратно.
Good product I recommend and I will see to use
The quality of the goods is good, corresponds to the description and picture. About efficiency, after a few days of use, I highly doubt.
Ok. polecam
Delivery three weeks. Packed well. Clean, on the leg sit comfortably. While I go home. Let's see.