SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
marvelous
I waited six weeks to provide my review so I would have (or not have) results to report. This is an excellent skin care product and I had a noticeable change in my skin within 3 weeks. My skin was much brighter and well moisturized, my fine lines and wrinkles are much less prominent. I especially like being able to mix the two bottles together at the time I'm applying it because it's so fresh. My pores have smoothed out and even without a primer my foundation goes on much smoother. This GREAT Seller shipped it very quickly - only 20 days from China to Texas. Highly recommend the product and the awesome Seller! I am following the store and will order more products because they have a HUGE selection! Thank you, Seller!
This product is AMAZING!! works great with . Super fast shipping and I will be purchasing again Thank you!!❤️❤️
muy rápida la entrega. muy bien empacado. esperando el fin de semana para usarlo. por los componentes y la marca, se que es de buena calidad
Product was received in timely manner. No complaints - looks like good quality. Haven’t used it yet.
excelente producto
hidratante
El paquete llegó en buenas condiciones, tardó 1 mes para México
nice product. does the job well but I was expecting a more viscous serum.
Chegou rápido e em bom estado.
As described
thank you the seller and AliExpress trustworthy I'm apologize to expect sooner but yes I will share more for my friends and family fantasy highly recommend AliExpress all my stuff came only 1 time and I'm so happy because It fit me perfectly thank you the seller and AliExpress trustworthy I'm apologize to expect sooner but yes I will share more for my friends and family fantasy highly recommend AliExpress can't complain anything good quality fast and adorable prices love you to the moon and back xia xia thank you the seller and AliExpress trustworthy I'm apologize to expect sooner but yes I will share more for my friends and family fantasy highly recommend AliExpress all my stuff came only 1 time and I'm so happy because It fit me perfectly thank you the seller and AliExpress I'm trustworthy I apologize expect sooner but yes I will share more for my friends and family fantasy highly recommend AliExpress can't complain anything good quality fast and adorable prices
Доставка 2 тижня. Все ціле.
jai reçu mon colis et tel que vue hâte de l'utiliser je vous reviens
Unfortunately, I haven't seen any changes.
Love it
I have not used it yet
Prompt shipping. Works well so far …happy with purchase - will buy more in the future. Excellent seller.
Mucho mejor de lo esperado , ayuda a unificar el color de la piel , es muy obvio el resultado
perfect
Love it. Seems to work well
increible
delivered on time . Good product quality
I was skeptical when I ordered this, however, I was quickly pleasantly surprised. I saw a difference in my skin after the first couple days. I work for a dermatologist and even my coworkers commented on how refreshed my skin looked.
reçu tout est en bonne état et j ai bien hâte de les tester
buen producto aclara el rostro
Package arrived as described. Will try it with my microneedle pen. It is definitely worth the price.
I thought the company was Bioaqua, but when it arrived the company really is Sadoer. I have their whitening cream from before and liked it. I haven't tried this yet, but I'm guessing it should be as good as the cream version.
La calidad bien. Todavía no podría descifrar si es efectivo en el rostro.
Buen producto. Entrega rápida.
良い商品です
it's brightens and will be ordering more because of it efficacy. my skin was so even toned and bright and also blemish free.
Sehr gute Produkte und gute Qualität, gut verpackt.
Excelente, envío rápido. todo bien.
Item as described, very fast delivery, thank you.
happy with my order arrived fast
excelente
The product has been received, very easy to use, very satisfied, logistics is also very fast, repair the skin is really tender, the skin is shiny and elastic after use, the effect is very good. We'll buy it again next time.