SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Grateful) very beautiful, nice, soft, does not smell. Works well. I'll order a couple more, as a gift to friends.
The goods went very long, the store did not go for communication!
Corresponds to the description, put green although ordered pink
Very comfortable
The brush is super, better than I could imagine! Dense rubber, well bend and straighten, in stores the same product, worse quality and more expensive. I advise everyone
All OK
A good silicone face brush, its function performs, corresponds to the description, I recommend!!!
Fully corresponds to the description. The parcel came in 2 weeks, tracked all the way from sending by the store, to the Post Office. Seller recommend. Thank you.
Good thing
Excellent soft, for my sensitive skin very fit. After receiving already saw in fix price for 55 rubles. Here 30 took
I will bought it would be thicker hum...?
ok
ჰს
Very fast delivery to Almaty! Pleasant to the touch
Very pleasant to use, Velcro fastening holds some time, then falls
While waiting, I bought it in the fixprece store.
Super. Fast and high quality
good
The order came for 2 months that is normal for a small thing. very necessary gently exfoliates cleanses the skin of the face. The order is perfectly packed. thanks to the manufacturer of five stars.
Smells a little weird, but its soft. Haven't used yet, but it seems pretty nice. Delivered to Poland in 4 weeks.
All will answer. Small very
Soft brush)))
As in the photo
Too soft, hardly possible skin or something else to clean
Good. soft. Came quickly in 3 weeks.
One minus went very long. Well, in the rest everyone is happy
My wife liked it, approved it.
A good thing, used it for scrub, then for washing and then for applying and massage oil for the face. The skin is clean and soft.
Гуд
классная штучка,мягкая. пришла в желтом цвете
Very good
I don’t like the colour I’ve been sent, but knew that was a risk. I ordered two hoping I’d get two different colours, but never mind. Great quality for the price! Overall very happy indeed with purchase!
Миленькая мягенькая щетка )умываться приятно ,запаха нет .шла больше месяца
Didn't receive my order, after almost 2.5 month waiting opened a dispute, money received back fast.
Отличная вещь? Правда очень долго шла, но она отличная. Попробовала в действии, очень понравилась. Советую
all ok
Шёл товар оооочень долго, больше 3х месяцев, щеточка мягкая приятная
пришло
Штучка очень мягенькая, приятный массаж) шла долго
Efficace !
все пришло в норме
17 апреля положили в почтовый ящик.Такая желтенькая,мягенькая силиконовая щёточка,очень приятная на ощупь и коже очень приятно! можно даже глаза промывать,ничего не покорябаешь,если смывать тушь с ресниц,очень удобно! я в восторге! спасибо продавцу за качественный товар!на щеточке ешь мелкие щетинки,а с другого края есть покрупнее и помягче,чтоб глаза не повредить! ПРОСТО СУПЕР! СПАСИБО!
товар отличный заказывала 4шт. себе и на подарок, буду заказывать ещё.
Довольна Рекомендую
Ооооочень долгая доставка
Довольна очень даже)
Приятно очищают кожу, мягко и нежно массируют. Присоски, правда, на зеркале не хотят держаться- отклеиваются. Полезный гаджет! Пробовала также наносить крем и сыворотки- осталась довольна.
доползло
very happy with the purchase
Долго, но пришла щеточка