SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
easy to use
Exact very good and practical I recommend.
Exactly as described
Perfect
Very good
Bien
looks beautiful and exactly like the picture above. but it took more than 3months to arrive
Everything corresponds to the description. At first it is not bad, then it will be visible. Curls are cute. To Rostov more than a month went.
I have they haven't tried, but they look exactly so out as the description.
Everything perfectly fine. Same as in the picture. I recommend.
Super
Fast shipment. Some curler shows signs of subsidence. Dont think will last a long time. In The compensation product very cute and nice the locking mechanism.
Everything came safe and sound, but not yet tried. I'll write it off later if possible.
I haven't tried it yet.
Funny fintifluxki!
ok
Great to hold. Curls nice.
Hair rollers as described. Fast delivery I recommend this store
very accurate with very fast shipping
ok
ok, very good.
All as picture. I haven't tried the case yet.
We haven't used them but they look good
They look good I don't try them yet
Everything is fine. Delivery is fast. I recommend
Delivery was long, but goods are ok. Seller answred quickly to my questions. Thank You!
Received quickly, took it in the post office. Sleeping in them at least hurts me. Hair curl well. But my straight, do not keep a long twist, in a couple of hours, there were light curls, and this with varnish. So the miracle did not happen (((
Very convenient for thick hair
In Ukraine reached in 20 days
Very fast shipping
Not bad. We'll use it.
They came well now if they work thank you
Fast Delivery 2 weeks. Track is tracked completely. Whole. I did not try it on my hair. I recommend!
Очень понравились бигудюшки, дочка так же в восторге, лёгкие в применении, яркие, результатом довольна. Долгая доставка
товар не пришел, деньги после спора вернули
Llegaron bien y son iguales a la descripción, tardo un poco el producto pero el vendedor siempre estuvo en contacto y al pendiente.
Получила быстро. На первый взгляд выглядят хорошо. Вечером опробую, допишу отзыв)
просто супер, очень удобны в использовании и хорошо держат
Ок,быстрая доставка.
THANK YOU VERY MUCH , FAST IN 27 DAYS, IS THE SECOND TIME WHEN I ORDERED FROM YOUR STORE AND I AM VERY SATISFIED , I RECOMMEND YOUR STORE
wszystko jak na zdjęciu, jeszcze nie sprawdzone
my daughter love it
Great. Very quick delivery
за эту цену они супер.доставка долгая,заказала 8.02 пришло.8.04.. Продавец продливал время доставки.Продовец на вопросы отвечал сразу.
As described but they do tend to tangle and pull hair out it happened on two curlers otherwise they are ok not a great curl when finished I slept in mine took them out the next morning and my hair was still damp.
Erg leuk
Ok.
Problemsiz teslim aldım
Ok, jeszcze nie wyprobowalam
Заказ шел более 2ух месяцев до Питера, даже пришлось открывать спор, который закрылся в мою пользу,а потом возвращать деньги продавцу (чужого мне не надо). Покупаю второй раз. Бигуди держатся отлично, спать не больно (даже на гречневой подушке), только при снятии надо аккуратно раскручивать, там зубчики, волосы могут запутаться. На фото накручены были на только что высушенные волосы без укладочных средств на 1час.