SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. I did not communicate with the store, there was no need. Product and seller recommend.
Thanks, store! :)
I'm a jakusto. Kielka Amod: 1 akuratno obrusenti, the shchob did not get confused. 2 not tight, the shchob Bulo norms spati. And so, then everything is super
Отличные бигуди,дочь в восторге
me han encantado,aún no los he probado pero me han encantado,parecen flexibles y fuertes
bonito
Delivery 10 days to Mo, still did not use can not say how to get curls, but tried to twist like everything holds, there is no smell
All right even if I mess up my hair I like it
great
Good product, accurate description. I already tried them,they really work,they curl the hair very nicely. It took about a month to arrive in Romania. I am very satisfied with this product. Thank you store!
13 days before Germany. everything works. Kept 3 hours on dry hair-very cute curls. For very long hair I recommend taking 2 packs. Recommend. Thank you store for fast delivery
Ok!
It took him a while to get there but it doesn't matter because I loved them. Thank you very much
Отличные бигуди, удобно спать
Sleeping in them is almost impossible :( But curls get good, only on my straight hair they did not last even an hour :(
I received it today, and I will test it to see how it works, nice colors, if it works, I will buy some more, super fast delivery, week, well by the store
looks good
nice
easy to use
Exact very good and practical I recommend.
Exactly as described
Perfect
Very good
Bien
looks beautiful and exactly like the picture above. but it took more than 3months to arrive
Everything corresponds to the description. At first it is not bad, then it will be visible. Curls are cute. To Rostov more than a month went.
I have they haven't tried, but they look exactly so out as the description.
Everything perfectly fine. Same as in the picture. I recommend.
Super
Fast shipment. Some curler shows signs of subsidence. Dont think will last a long time. In The compensation product very cute and nice the locking mechanism.
Everything came safe and sound, but not yet tried. I'll write it off later if possible.
I haven't tried it yet.
Funny fintifluxki!
ok
Great to hold. Curls nice.
Hair rollers as described. Fast delivery I recommend this store
very accurate with very fast shipping
ok
ok, very good.
All as picture. I haven't tried the case yet.
We haven't used them but they look good
They look good I don't try them yet
Everything is fine. Delivery is fast. I recommend
Delivery was long, but goods are ok. Seller answred quickly to my questions. Thank You!
Received quickly, took it in the post office. Sleeping in them at least hurts me. Hair curl well. But my straight, do not keep a long twist, in a couple of hours, there were light curls, and this with varnish. So the miracle did not happen (((
Very convenient for thick hair
In Ukraine reached in 20 days
Very fast shipping
Not bad. We'll use it.
They came well now if they work thank you