SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, fast delivery. 2 weeks
Duge Class Irigator!!! Priishov ran, TSE a bonus!!!
The product is good. Previously I took it for myself, now I took it for the children. Works perfectly. Very useful thing. Recommend!
It's okay... As described.
Works. looks good quality. Bag, charging drawstring included. Came to Moscow in about a week.
The product arrived quickly safe and sound
excellent
The goods were not delivered, very disappointing!!! ordered at a good price, focusing on positive customer feedback. opened a dispute.
Works great Made quality
The same product as described in the ad
Fast delivery. Everything works. Delivered to the wrong place where I ordered-it was bad, time to waste, get there
Everything is as described, it was fast delivery from Russia. Tested, everything works
The product looks good and neat. Arrived in 5 days. Привыкаем)
I like it, I recommend it, you can take it, the only thing is English instruction
Came whole, working. Everything works perfectly. Thank you
Corresponds to the description
היגיע fast ניראה good ועדיין not checked I אבדוק ואעדכן
The quality is good, the description corresponds. Packed well, north of Ukraine went without problems. Previously, the irrigation did not use the feeling, at least-for now, extremely unusual. I do not know how good the device is-it will show time, well, while-I'm happy with the purchase. If using problems, I will write an additional comment.
The product corresponds to the description. Fast shipping! I like work. Of the light shortcomings-the lid of the water container is too easy to open. I hope I will not suddenly open myself.
Good morning, delivery. I fight to serve dovgo)
Excellent, beautiful quality and fast delivery arrived much before the specified time
ok
Jet powers are excellent
Highly recommended this store
Cleans from the heart of magnificence
Very excellent, and paid five stages from light to strong
very nice.good product
It's super. I'm very happy. Quality at altitude.
Wonderful halal in which every penny
good quality
The first time I make an order, I was very worried, but everything came very quickly, in 5 days. Irrigation liked, the appearance of Super everything works, the power is good. This is my first, there's nothing to compare with. I recommend to buy, sorry earlier did not know that there is such a useful thing.
vg
Very excellent device and I recommend it
We go to the price and use and not the best
Ordered 13.09, received in Barnaul by courier 23.09. Works fine, only quickly ends the water in the tank.
Super thank you very much...