SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not very strong glue. It's half a day.
Great glue
ok
Fast delivery, thank you!
Come quickly. Not yet used
I haven't tried it yet, I'm fast. Thanks to the store.
Very long delivery, 2 months or more, and from 4 parcels from this store 2 just did not reach-neither in the meant time nor after, A similar product from another seller-ordered significantly later-arrived much earlier and faster.
Best I have tried so far
The store is good. The parcel on the half Road is lost, he contacted me. Offered a refund or wait for a new parcel. About the product: a small tube (40g) the size of a standard tube from toothpaste. Packed very badly, without any protection, I.E. A small load and a tube of cream would just burst. But it did. The cream property has not yet checked, if there are problems will be unwritten.
Keeps very well.
Received yesterday thank you. Husband gives it 5 stars & says far stronger than his normal glue bought in France, will be reordering & he recommends. Fast shipping
Got relatively fast. in the package, the tube lay separately from the box. That someone was in my package. It's bad that there is no seal on the tube. You can steal the contents without problems. I'll see how much to hold the prosthesis will be this gel.
Tianshi bien merci
It's a good product
bueno
Мне очень нравиться ваш продукт .Большое спасибо.Буду еще заказывать.!!!!
норм крем. немного холодит
очень большое спасибо, все супер, с большим уважением китаю
Thank you so much i received my parcel, it is as described
satisfactory
Отличный товар! Быстрая доставка! Спасибо
يفي بالغرض
Great product , highly recommended store
great item
OK!
все время заказываю
Good item.
Два месяца доставка до Татарстана.Как держать будет посмотрим.Тюбик целый,в подарок две таблетки очищающие.
Perfetto!!!
хорошо фиксирует. густой,тягучий,розового цвета с ментоловым привкусом. типо Кореге. сколько продержится не знаю,у меня тяжёлый случай. Рекомендую.
ok
Быстрое реагирование на заказ.Очень быстрая отправка. Надёжный продавец Молодец. Спасибо.
Товар получил. Качество нормальное, таблетки (2) в подарок. Продавец общительный. Немного не успел с защитой заказа. Открыл спор, продавец сразу пошел навстречу. Проблема решена. Приятно иметь дело с хорошими продавцами!
хороший
Todo muy bien. Sin problemas
Very fast delivery good vendor and good product I'm very happy and i will buy again from you Thank you
Только,почему-то пробка тюбика в коробке оказалась сломана.
The order came . Well packaged. The description matches the delivery. The quality of the product is satisfactory.
спасибо за подарок в виде таблеток .
Очень долго шло и мятое ,хорошо что не выдавилось
El producto es muy bueno. Eso si, se tardó mucho en llegar casi 2 meses. Recomiendo el producto, la persona que lo uso lo a encontrado muy bueno. Anteriormente le compramos tabletas para limpieza de prótesis dental, que ahora envío 4 de regalo. También son excelente saca todas las manchas, y sarro de las prótesis dental. Lo tienen que usar con agua caliente. Recomiendo los productos
Ну ,вообщем, аналог кореги. Покупала для мамы,и по оценкам ее тестирование этот клей ничем не отличается от аналога.Я брала за 318 рублей, а в наших аптеках корега даже дешевле. Но продавцу ставлю все 5, большое спасибо за быструю отправку.