SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
нужная вещь
хорошие бутылочки,не мягкие твердый пластик.Спасибо продавцу.
заказывала 2 таких,пришли обе,очень довольна ,буду заказывать ещё,очень удобные!
Доставка 3 тижні. Баночки запаковані просто в кульок, але нічого не пошкодилось. Розпилювання хороше, не одним струменем, а мілкодисперсними краплинками. Те, що мені треба було.
хорошие флаконы за отличные деньги !
Goed aangekomen. Ziet eruit zoals op de foto
отличные,распыляют очень хорошо,рекомендую!!!!
Шло около месяца в Украину, все работает и соответсвует описанию. Спасибо продавцу.
Very, very, very long shipment. Before SPB two months and was not tracked. Otherwise OK.
Great product
The goods, unfortunately, did not come. But the money was returned without problems. Thank you and on this
perfect product
Everything works
Excellent bottles, spray well, if you press on the spout stronger, then there will be something like a jet like an air freshener. Of the pros-you can carry in your pocket do not spill, of the minuses-it is not clear how much will last and do not understand the type of plastic, food or not. It's important if you don't want to poison yourself. But I still have norms. Spread the photo does not see the meaning, banks as in the description, but note that 50 ml is quite large and for use with one hand will have to catch. In general, I liked it, I use it for moisturizing the nose (at work a dry room) and plan for medicines, if necessary in the future.
Long went. But all as in the description
Not here. The money was returned.
Good
It will.
Great!
I take the second time-for relatives. Comfortable pshikalka for the nose. Rinse well and moisturize the nose.
The bottle is good, a little shaky, but I think it will work properly
It seems normal
Satisfied with the quality and service)) I already use it.
Ordered 18.09.2019-Get 17.10.2019. TOP!!!!!!!!!!!
It's okay. Tracked.
отлично прыскают! налила физ.раствор и пшикаю в нос вместо аквамариса! супер
Хорошенькие бутылёчки, в Омске шли почти 2 месяца.
26.02 заказала, 26.04 получила. Продавца рекомендую
Посылка шла 3 месяца с момента заказа. в итоге продавец и деньги вернул, и посылку доставил. Отличный сервис!
товар не пришёл (
Сделано качественно. Сколько будет работать механизм пока не известно.
за эту цену хороший товар . вместимость больше заявленной. товар дошел быстро.
Like them!
В Иркутск за 56 дней.Трек отслеживался только по китаю . Класные фунфырики.
два месяца до МСК,пришли в пакете,в деле не пробовала
все хорошо
Спасибо.
соответствует картинке
Отличный товар и быстрая доставка. Рекомендую товар и продавца
Такая как написано, маленькая бутылочка для спрея
Доставка месяц, всё целое и рабочее
Маленькой
dzięki
заказ пришел, доставка очень долгая! все сроки вышли, продавец один раз продлял, но даже этого срока не хватило. качество хорошее, точное описание.
Шло долго,но это по России
Всё работает
Доставка 2 месяца. Качество хорошее. Покупаю 2-й раз.
Очень долгая доставка. Заказала 18.02 получила 13.04. В остальном всё норм.
товар не получен, но без проблем вернули деньги! ставлю все пятерки))