SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered Eu plug but the store send me US plug
Item arrived earlier than expected and looks as described. Will update once I use
Focus with water works but how it acts on fat it is not known, punched on a piece of pork))) with fat is not what does not happen
It came well packed, in a solid box, not wrinkled. In connection with Ng delivery took a little more than a month. New product, all closed and sealed. The store put the wrong charge, instead of EU flat AU, the adapter cost 25R, so I did not argue, but on December 31 to run to look for the adapter was not fun, I really wanted to check the device, which could not get six months, TK elsewhere ordered, and the goods did not come. The idiot's dream finally came true. Later I will add a review with the result.
The order arrived early. Packed in a box, delivered to home intact. As soon as I got hurriedly to open and check if in fact such an effective fat burner)). I decided to try on the section of the abdomen, smeared a special gel against the cellulite on the section of the abdomen and according to the instructions circular movements of Min 15 wiped the device. After the procedure, in fact, there is a slight redness of the skin, slightly itchy, not a pleasant feeling of burning but with an overactive time did not see weight loss or reduction of the abdomen. The device is not bad, the quality corresponds to the price just need to follow the rules. In two hours nothing can be eaten and after the procedure, too, only drink water. Smear with a special anti-cellulite gel! And after the procedure to do massage. In a week again I will leave feedback. We put like if you want to attach photo results.
Product looks great quality And is working perfectly. Now is accurate test to see results!! Very grateful!
Everything is safe and sound, has not yet tried
Delivery quickly and accurately the device works.
Moscow reached somewhere in 27 days. Gave it to his wife. Check, write
Thank you received but on used the beginning of sore heart for two people and both side-by-side was not Savet and so full of norms
I got the goods. well, it does not work.
It came very well wrapped, not yet tested. And he arrived fast in a month.
Compliments and very good product, recommended.
Thank you very much. The store is very communicative, attentive. I recommend it to everyone.
The product fully corresponds to the description. The goods arrived intact, so the service of the store is satisfied. The goods arrived remarkably fast for which thanks to the store. One wish is to send to the manufacturer to expand the instruction with other languages, adding in particular the Russian language. Thanks for the device. I recommend the seller to everyone.
Arrived in great condition, well packed
Still not tested but came right and well packed. Arrived fast
Exact description. We have to try.