SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quite quickly Packed well, no where did not crumble I ordered it as a gift to my mother.
The order was received, but, went very long, more than 2 months, the box came a little crumpled, and the bottle is not full, unfortunately!
заказала 22.09.21 пришло в Сочи 26.09.21, наверно со склада в России, потому что из Китая очень быстро, доставка супер, все целое, как заявлено, и маленький подарок пробник, спасибо
Everything is super!
I got it, but I haven't tried anything yet.
отлично
Delivery fast, packing and content is OK.
4 days to Samara!!) everything is fine. Recommend.
I take essence many times already-I like it very much! I put it in the morning as a base for makeup. Well moisturizes and pores are OK!
Came quickly to the nearest supermarket. The Tube is not a large thick liquid.
Re-bought this gel, very like, moisturizes well. Shipping fast. Thanks for the probes.
Wonderful serum! In itself, beautiful and actually good. It perfectly softens and moisturizes the skin! Use 2 times a day after washing.
Got it, thanks
Спасибо большое! Рекомендую данную эссенцию. Меня полностью устраивает. За подарочек отдельная благодарность.
Very long delivery, packed well, in fact still tried
Everything is fine, I take for my wife not the first time.
пришло быстро
For a long time I use this products. Shipping fast. Always all quality. The shelf life is good. I already ordered many times here. She was always happy. I love this store because I see results and cheap price.
Пользуюсь данной сывороткой довольно давно. Заказывала несколько раз. Мне она очень нравится. И видны результаты. Эссенция оказывает многофункциональное действие: увлажняет, осветляет кожу и борется с морщинами. Увлажняя кожу даже в самых глубоких слоях и питая её, эссенция наполняет кожу изнутри живительной влагой, благодаря чему кожа разглаживается, становится упругой и эластичной.
Super product. Serum came faster. Luxury Packaging in gold color with flecks gold Relaxed distributes on your skin. Drobinki nicely to absorb. Cute delicate fragrance. Perfect as a serum and base under makeup
The order came very quickly, although the track was not tracked at all. The product is good, in appearance-not cloudy (as it once was with another store). Plus put the cork bonus. In short, thank you!
The order came in a month, everything is well packed. I like the product not the first time.
Pas encore testé
I got it! Thank you! I order not the first time I like my skin! Packed very well all delivered in integrity!
Well received but not yet tried to give an opinion
I take this product for the fourth time, I'm 49 years old, instantly refreshes, moisturizes, smoothes, the product is super, but I warn the visible effect is clearly present on the age skin, the effect lasts about 24 hours. As a means of instant action for the result is much more effective than many branded serums of the average price category,
The parcel came pretty quickly. The box on the road did not crumple, with a jar everything is fine. To order the store put the cream probe. On the package there is a shelf life. The essence itself is watery with a slight aroma, when applied to the hand, it immediately absorbed. Until I used it, I will write off later about the effect and impressions. But other means of this company is very satisfied. Thank you seller!
The product come came earlier than the date expected. Fast delivery. Still yet to try
Thanks to the store, the parcel had a small gift.
I like the means. I don't buy the first time. It came all on time and in good condition, even with a small gift.
Thank you very much. Everything is just super!
Very good goods, generous store, thank you, I will definitely order more
SUPER
The face is fresh.
The parcel went a little more than a month, was not tracked immediately, only in the last week before arrival. I ordered a lot of cosmetics, everything came in one box + the store put patches and serum as a gift. The goods are satisfied. I recommend both the product and the seller.
Tatarstan reached in five weeks. I take my wife not the first time. The wife says the quality is good.
Excellent tool, excellent store, I order 4 times very much to like lifting. Thanks to the seller for the cream as a gift.
Class probably
As always, an excellent product and shipping. A su0er wonder recommended. I always ask from here.
Delivery time to Khabarovsk month. There are no complaints about quality, thanks to the store
I use it for a long time, I put it under the cream for the night. Delivery month. The store put a small gift. Nice)))
Thank you.
Everything was good
5 weeks delivery to Bashkiria. ordered 3 pieces and not the first time. true as a gift only one probe-could and 3 PCs put. So it's okay.
As always class, I order not the first time for my wife, she really likes it, before Kirov month, I recommend the Seller + 5
Serum came intact The box is intact, the contents too Shipping month Put as a gift emulsion, thank you) Looks beautiful) in fact until I tried
I order not the first time, I like the cream, thank you!!!
до СПб за 26 дней, жене нравится заказываю уже раз 4-ый
Wszystko ok towar jest zgodny z opisem bardzo dobrze zapakowana
not tryed it yet