SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in perfect condition
I ordered myself for Home classes, I'm happy with the muscles strain, the effect is excellent. I'll keep using it, it's just a bomb. For any age. Colors as you like to anyone what you like. Delivered very quickly. The polite store asked in one word, I'm glad. Plus a convenient branded storage case
Great gum. With their task cope. If something happens, I'll add a review!
For home training, a wonderful rubber band. I bought one to check the quality-I liked it. The size is exactly as in the description of 60 cm in length and 5 cm in width. It stretches quite difficult, very dense. I think you can count on a good load in some exercises. Came complete with a branded bag-looks nice and will always put where. Delivery took 12 days to the Sverdlovsk region. Good service, shop honest, thank you very much!
Excellent tapes at an affordable price
good. quality is fine.
As described, fast shipping, trusted store.
All perfectly! The store is excellent! I recommend to everyone!
It is a good store,very nice product - recommend!!
Good store,good service,and fast delivery
The shipping is faster than I thought, good
Good quality and good store
fast delivery, good store With best wishes Thank you!
I have to say for my first time using this website, I am very pleased with the Product I purchased, the wait really wasn't as long as it felt, and more than anything my wife loves it!!!
Very beautiful !
48 days for delivery. The elastic band was put in the mailbox. Product without toxic odors, no damage, all items correspond to the description. Everything's fine.
The order did not come, but the store returned the money
The elastic came late and will not be needed, as there are errors.
ok, good quality
All is ok!
Ленты пришли. Немного скручиваются при использовании, возможно, так и должно быть. Сила натяжения соответствует.
Доставка за 51 день, ох уж эта таможня. Товар без токсичных запахов, отсутствуют повреждения, все пункты соответствуют описанию. Всё замечательно.
Au top !!
Resistance bands are great! The quality of the product is great. Package arrived quickly.
все супер. жена довольна. муж с экономит))))
Резина хорошая. Пришла в Москву за месяц.
Заказывала 3. Пришли быстро, упаковка супер. Советую
с опозданием, но пришло
Все отлично, пришло быстро
Заказал эспандер ребёнку. Но не дождался, все сроки доставки вышли. Заказ потерян на просторах нашей необъятной Родины Стоимость вернули. Спасибо продавцу за его работу.
good product fast delivery
Cut it through the middle to make a voodoo floss band for my fingers. Perfect!
Great & fast shipping
Быстрая доставка все ок.
Excellent choice! Very good deal.
Dobra jakość, ale trochę długi czas oczekiwania.
резинка достаточно тугая, хорошего качества. пришла с мешочком для хранения.