Customer Voice
Payment
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can't checkout immediately after auction close, please wait for a few minutes and retry
Shipping
1. Items are shipped from China using Airmail, reach most of the countries within 15 to 39 business days.
2. Delivery time depends on destination and other factors, it may takes up to 20 business days.
3. If you have not received your shipment within 60 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Return/ Refund
1. You have 7 days to contact us and 60 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised
Warranty
All products have been checked and packaged in good condition before dispatch.
In case the item is defective, please inform us within 30 days of receipt, we will replace a new one. No Refunds are offered.
Buyers have to pay for the return cost and we will pay the cost for resend.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can perform up your satisfaction.
It is impossible to address issues if we do not know about them!
Very Important
1. If you are satisfied with our items and our service, please take a minute to leave us a positive feedback with 5 stars.
2. When you have any problem, please do not hesitate to contact us to get a solution. We must try our best to help you.
| Buyer | Real customer reviews |
|---|---|
R***o   |
3 Jan 2020 01:07 The whole came and the box did not have to 
|
|
R***r |
2 Jan 2020 06:17 Good styler. very fast delivery. I recommend. |
Customer  |
1 Jan 2020 15:08 Do what is expected of the product. Excellent quality. I recommend that the store who answered the questions I asked him very quickly. |
|
O***a |
30 Dec 2019 05:34 Curling iron is excellent, 30 minutes and curls are ready |
D***m  |
30 Dec 2019 05:31 Wife in Love |
D***a  |
30 Dec 2019 05:10 Item unfortunately came in a different color and without plug. Opened dispute return goods and money. The store good immediately agreed on the dispute. Now waiting for the money back |
|
Y***y |
30 Dec 2019 04:10 Everything matches. |
J***e  |
30 Dec 2019 02:58 Supakuota outlets. Ilgokai keliavo, Kalėdoms nespėjo ateit. Bus pavėluota dovana, todėl neišbandyta. Kai turėsiu žinių, Kaip sekėsi naudotis-papildysiu atsiliepimą. 
|
|
R***e |
30 Dec 2019 02:30 Everything is fine, I have not tried it yet, I'll try to write |
T***h  |
29 Dec 2019 14:01 OK fast wysylka |
|
S***a |
28 Dec 2019 17:00 Super curling iron, works well, very easy doing beautiful curls, rewelacja, recommend. |
T***n  |
28 Dec 2019 11:10 Really perfect |
|
Customer |
28 Dec 2019 00:15 good, fast delivery |
|
E***a |
27 Dec 2019 04:44 Cool thing, but you need a little tame |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-20 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
