SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly, about 10 days. Unfortunately, the box was badly crushed, ironing with scratches. Works.
It came quickly, according to the description everything is the same. I haven't tried it yet.
Super fast delivery 23.8 ordered and am 27.8 istves arrived
I love it, thank you!
To the product itself there are no complaints, but I do not get curls
Everything came whole, but the box is crumpled. The coating looks like ceramics. Heats up quickly.
Sent fast. I could not get the savings logistics failed. The plait is good. Two temperatures 220 and 170. It's a beautiful wave. I'm happy. Good buy.
Очень классная плойка! Накручиваюсь за 10 минут.
Прекрасно работает, я довольна, спасибо большое
The plait is quite good, not very heavy, the hands do not get very tired. Although my hair is thin and they are not enough, but it's very uncomfortable for me to do the curl myself, you need to fit in or ask someone. Heats up quite quickly, but, sorry, there is no indication of full heating, the bulb just reports that the curling iron is included in the network. The fork, by the way, was slightly bent, but it was easy to correct just by hands. There is a slider for two modes: 170 ° and 220 ° (I was 170 curl) and a stand to avoid putting it hot on the table. Came the parcel in a very crumpled box, I even opened it on a new mail to check immediately, but the plait turned out to be intact. I went to Ukraine in 15 days in the national team parcel. In general, I am happy and will use it.
Very quickly delivered. Works fine. On the stand is not worth it
A little was pachropana, but turns well
The goods came well packed, waited a long time) but very satisfied. Puts in two accounts))
I ordered 30.05.21, received 17.06.21. Lovely tongs, took a diameter of 25, but on my liquid hair waves are too big, I will reorder to another diameter.
Is very hot! Cable long enough, all super. Just right to produce a few waves and volume. Delivery in just 3 weeks after Germany
Everything is just class, curling what you need, I order the goods of this company more than once, it works perfectly, the store is very sociable, thank you
Good curling iron, very quickly it turns out to make volumetric waves. Does not smell, heats up quickly. I did not communicate with the store. The order was not sent immediately. It was exactly a month.
My wife liked it!
Good curling iron. Two temperature modes. The coating is smooth, the hair does not cling. For this money is generally a great thing. I recommend.
Thank you store! Super thing)
18 December 2019 ordered, 31 December 2019 inside. Super fast shipped so! Well packed also
Excellent curling iron, twists as expected) And the price is pleasant
Perfect! It's great! It works well, came home super fast, great store. I'll buy another one for my friends!
Everything corresponds to the description. The order was a month and a half.
Chic quality. Came without a box, but packed just super. I recommend! In the photo, the waves were made "fast", but it looks chic!
In appearance quality. not yet tried
Ployka fire! Everything as I imagined, twists the hair quickly and very easy to handle. Came to Taganrog for 2 weeks.
The goods were received, the box was crumpled (it is the fault of the Russian Post) But in general everything works. the spouse is happy. thanks to the store.
The goods came for a month in the Saratov region packed well, no damage. Not yet used. Later I will add a review.
Moscow. Ordered 27, delivered 30.all OK