SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and good description.
Seller put the wrong color
Same as the photo, they sent different color than I asked for
good
The product really works, but be careful, the son tried to shave, hurt, jerks strongly hair, the color of the store put the wrong
Fully corresponds, but when you shave, you get more skin scrape
Good
Good product recommend
Does not work
Заценю допишу
Excelente
Ordered Blue came a different color, well, in general norms.
I received the order, there are no complaints on the appearance, I can not try it as a gift. Track is tracked all the way in Mo package came for 1 month.
In general, everything is fine, the quality of the goods suits, to Kazakhstan Petropavlovsk order reached the area of three weeks, which is generally good. The only drawback of the tracking tracker works with a huge lateness, not exactly, you can say the tracking is impossible.
Fast shipping, instructions to disencrypt, well packaged and looks good material, earring to use
Thank you
The order was 20 days, the goods were packed qualitatively, all in full. It has not been possible to use at the moment. I will add feedback later. The store recommend, well and quickly went to contact, there were no difficulties.
Come, neatly packed. Works, easily bends the blade, sticks, conveniently in use. Only question, can I order separately blades?
приехало быстро. в деле еше не испытал.
I recommend this store
Доставка почти месяц до Минвод. Пока не пробовала в деле, но думаю будет класс. Только цвет пришёл другой, вместо золотого -синий!
товар получил всё целое в работе не пробовал
товар получил все соответствует описанию. продавцу спасибо.
До України(Харків) прийшло швидко. Ручку замовляли іншого кольору, але це не проблема. Зручна ручка. Леза гострі . З продавцем не спілкувались.
Товар не получил, ждал больше двух месяцев. Ali Express вернул деньги.
всё как на фото продавца. лезвия нормальные, только нужно уметь работать с ними.
Super!
отлично и недорого!!
вернули деньги не пришло
штуковина классная, но лезвий было 8...
Соответствует описанию, частично отслеживалась, забрала на почте.
доставка около месяца, в целом не плохо
хорошоя штука
kargi ramea
С момента заказа и до получения 46 дней.В деле ещё не пробывал.Продавцу спасибо.
ok
legal so veio na cor errada mas tudo bem gostei do produto
e arrivato in tempo ora e da provare
Très bien merci
Всё , как в описании. Хорошая упаковка, быстрая доставка. Рекомендую!
pefect!!
Ben fatto e molto utile
С продавцом не общалась, лезвия острые, спасибо