SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive all very well, the product is very good quality
Intense colors, good holding and easy water wash. Very good.
I loved them, they came nicely packed, all in perfect condition
Very small. A lot of money for such a small product
AND beautiful thought dry but is wet but loved! Super indicate
Good paint, but expensive
Wonderful inks congratulations loved
Excellent quality loved congratulations fast shipping
exactly as picture. super fast shipping. ordered on 6th August, recieved on 19th August
Fast Delivery, very good Packing. Colors are wet. In Action have not tried. All super.
very good quality face paint, tested on my skin, no reactions, no weird smells, water soluble, would recommend. Also very pigmented :)
Very happy, she arrived quickly and it was as i expected. Thank you
Perfect good packaging
Cute expensive but adorable
llego un poco roto la tapita pero el contenido esta en perfecto estado me encanta tal cual sale la foto gracias el envio fue rapido.
Very fast delivery... Whit present for me.. Thanks
schnelle Lieferung sehr gut verpackt.super waren mir gefällt.und ich empfehle auch weiter.
Easy to apply, very bright colors, works well with a flat sponge brush. big success at kids birthday
perfeito, chegou rápido. recomendo
perfeito. entrega rápida. recomendo
Estpu muito satisfeita com a tinta. É excedlente! Acabei de receber o pedido e farei novas compras com certeza. O prazo de entrega cumpre com o estipulado. Comprei apenas uma pq temia que a qualidade não fosse tão alta. EStou impressionada! Comprarei muitassss!
This is the second time I ordered this same item and same supplier this face painting cake is superb! Highly recommend! I received in just 7 days
Hello, once again I would like to thank you for the excellent service, commitment and goodness. anyway, I love diyeah inks. The delivery was super fast thank you very much.
lindissima amei, chegou antes do prazo
Awesome products. Love every single order. Thank you store for great service and fast shipping
Great doing business with this store. Perfect products, very fast service and shipping. All 5 stars
consegna super veloce! prodotto molto buono comprato gli altre volte consiglio al 100%
Very quick delivery....I only haven't tested it yet. After the testing, I will write an additional review.
Посылка была хорошо упакована, доставка до Новокузнецка заняла 2,5 недели. Товар полностью соответствует описанию. Отличный Аквагрим: яркие и красивые цвета, легко наносится на кожу, не растекается, легко смывается. Довольна покупкой. Спасибо продавцу за качественный товар и подарочек)