SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Тени огонь, очень классные, лучше многих брендовых
Очень красивая палетка, все как я и хотела, работать с ней легко, цвета не яркий и для меня это плюс, вообщем полетка мне очень нравится спасибо продавцу ))))
три месяца ждали
товар шел долго,но я им довольна
verryy good.
Тени хорошие. Пришли чуть больше, чем за месяц. Сами по себе не большие, цвета нежные и хорошо ложатся, в общем мне понравились
meravigliosa palette
всё отлично!!!
Товар не пришел, деньги вернули.
Доставка заняла два месяца, пришли без повреждений. Надёжная упаковка, тени очень понравились.
Доставка быстрая, без дефектов. Пока не пользовалась.
отличные тени, спасибо продавцу
всем советую этого продавца
Тени хорошие! Рекомендую!
el producto es exacto a el de la imagen, buena calidad y excelente pigmentación
cofanetto molto bello e raffinato, pacco bel imballato
Маленькие, аккуратные тени. Упакованы в две пупырки, пришли целые. С продавцом не общалась, но заказ он отправил быстро. Доставка долгая, заказала 12.01, пришёл заказ 4.03, трек не отслеживался. Тени матовые, в глаза сильно не бросаются, правда, некоторые оттенки «грязные», но не ради них заказывались, так что не критично. В целом, товаром довольна, продавцу спасибо)
Really nice and durable, packing was good
It's really nice, colours are perfect and really durable
이쁜데 정말 작다^^;
velocissimo.. e bellissima
товар пришел достаточно быстро- месяц, упаковка 1000 баллов))))) все целое, качество хорошее, однозначно рекомендую!!!!!!
Палетка пришла упакованная в пупырку. Ничего не помялось и не разбилось.На коробочке указан срок годности. Палетка маленькая, о чем и говорит ее цена. Наполненность ячеек с тенями тоже оставляет желать лучшего.
Честно-я думала будут все матовые. Но сами тени очень хорошие
Тени просто суперрррр. Спасибо большое. Рекомендую продавца.
Товар получила. До Кишинёва Молдавии посылка доехала за 31 дней. Упаковано было качественно, пупырка. Все как написано в описании, все нравится, я довольна. Оценка 5. продавца и товар рекомендую.