SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good communication, fast delivery, good lashes
Perfect!!
Maravilhoso
best store not the first time order. will order more
perfectas muchísimas gracias,todo perfecto las recomiendo,son muy suaves, vendedor recomendado, gracias por el regalo
Very fast shipping every time arround 2 weeks ! Perfect comunication with store !
Very fast shipped. Requested a special mix and that was taken care of very good!
очень быстрая доставка. 1 неделю.
Очень рекомендую продавца и магазин ! Реснички хорошего качества , стали писать длинны на ленте , очень удобно, прислушиваются к просьбам . Всегда все верно, все исполнено по списку , по желанию), уважительный, сразу , без замедления отвечает на вопросы , заказ всегда хорошо упакован , балует меня подарочками))), за что конечно же, больше спасибо )))!
Ресницы соответствуют размеру.
Je tecommande ce produits fortement! J’ai passer une premiere commande de 60 boites il y a eu une petite erreur de grandeur j’ai réécrit au vendeur super sympathique il m’as renvoyer la bonne chose par la suite jai tecommander a nouveau pour la deuxieme fois 60 boites sans aucune erreur livraison en 2 semaines donc rapide selon moi a comparer de dlautre et en plus petits cadeaux :) super vendeur et super. Communiquer il est toujours disponible! 5 etoules sur tout je vais recommander c’est sur super satisfaites a pouvoir donner plus que 5 rtoiles je le ferais milles merciiiii
Good lashes, fast delivery
заказываю не первый раз всем довольна продавец как всегда молодец вся упаковка хорошая и в подарок три патча
Соответствует описанию. Доставка до Моск обл почти мес. Я довольна, но посылка была в пакете. Есть треснувшие паллетки.
Супер быстрая доставка товар пришёл на почту с дня оплаты за 13 дней. Продавец положил, что как я просила и в подарок ещё положил 6 патчей Единственное 2 коробки разбитые, но мне это не принципиально. Рекомендую
Simply Beautiful
Always buy them. Arrive early, in perfect condition and aínda comes gifts
They always arrive on time
Everything is fine. Shipping fast. It was safe and sound. As a gift, the store put patches. Thank you. I will definitely order more.
Great lashes, they're soft I liked them a lot and other than that they always send me gift boxes☺️
really good store ! all good with items ! bought many times!
there was a mistake with my order. but store was really kind and solved it quickly ! thank you ! good seller and honest ! perfect!
all good with this order ! however my other order came wrong. the store send me not what i asked. different lenght .
Seller put gift, thank you! !!! These are very good cilia, slightly thinner than 0,1, rather 0 ,85. almost no marriage, I order from them often.
Excellent store
Lashes are very natural fast shipping to my country good in grade store thanks gift
me gusta mucho se ve muy naturales además el pedido llegó muy rápido todo me gustó correctamente bien
One less arrived.. But it converses with well with the store
Everything ok
como siempre maravilloso y rápido
Excellent quality!
Excellent cilia, good tape, bend correspond, 0,10 slightly thinner than lavley, quite a little. The store answers the messages, sends all that you ask. put the gifts. thank you!!!! fast delivery.
I'm from Sinaloa Mexico and it's already several occasions I buy. And the truth all very well excellent attention. My orders have always arrived. I will definitely keep buying
Excellent Product thank you very much
excelente productos bandejas de pestañas me encanta esta marca. considero que es una de las mejores. llego rápido y en perfecto estado. gracias al vendedor
good
I see the extensions are a little more thick than they are, if you want. 12 then ask. 10 and so, that is not bad to me and I work very well, that is why I give them 5 stars, they arrived in multiple shipping before expected, that seems wonderful to me. L
Идеально!
все отлично
все супер! соответствует описанию.
Beautiful!! Tkank You
Love em
L'effet est très naturelle
беру второй раз в этом магазине. приходит в течении месяца. трек отслеживается.
Very fast shipping about 2 weeks and same like picture... i love it i will buy again thank u