We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Item as described. I have used a few brands of bamboo charcoal soaps for my skin disease. This brand is okay, it's not the best in preventing itch and rashes but it's not the worst either. Great as an everyday multiple utility soap!
Parcel delivered, thank you
Thank you, I got it, I still did not use it
<2en> velmi rychle doruceni, dekuji
Delivered. Everything's fine. Only very long
מוצר מושלם מומלץ מאוד
I always order soap from this store. Always comes on time, tracked.
Very good store. Recommend.
I ordered two pieces of soap in fact came two washings. In a family of this size, pieces are thrown out usually and here on you. The photo looks like a big piece but the description did not read and in vain there is written 40 grams. Maybe in China of this size pieces is the norm I do not know. The question is why then such a price for 40 grams, for 30 grams of soap and 10 grams of ash. In general, you need to be more careful on this site, the dead guys here are full. In the photo coin 50 tenge size as 5 rubles of Russian
Good soap, some specific unpleasant smell is not, which is very good. Perfectly dries the skin, but here you need to carefully, so as not to overdo it.
Very fastvdelivery, have to try.
Thank you, nice smell.
Worked pretty well for what I paid for. Might order again.
Recommend heat. Slide-down face ועושה same cozy.
He arrived long before expected. Packaging intact.
Woman happy it's not time first I invite
Refunded. Item not received
Muy rápido, volveré a comprar, gracias
Thank you for your good shipping
Fast Shipping thank you !
Te deja la piel limpia, está chido.
the soap came as it saieds but didnt do well to my skin
Срок годности указан.Коробочка запечатана в пленку.Мыло тоже было в пленке.Запах нормальный.Состав на английском.Умылась,видно ,что поры осветляет(что естественно для мыла)и есть ощущение стянутости. По времени быстро пришло.
Все прекрасно, шло долго но все в целости
около 3-х недель до казани,трек не отслеживается. запах приятный ,размер мыла маленький обратите внимание на грамовку. все отлично.
Немного меньше чем представляла. Качество хорошее.
received this today can't wait to try it
The package came a little bit damage, however it came earlier than I thought.
hi so much good excellent service fast shipping store so much more good deal with me and also the company very good business good baggage for not broken so much lovely very very good I will be deal with you again soon thanks all 5 stars/:084/:084/:084 thanks i have my order know please make for me good fedbak ok friend
chegou dentro do tempo,pequeno de mais.mas tudo ok.obrigada