SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy buen producto.
Super merci toujours un super service livraison super rapide bravo 19 jours Montréal wow je recommande vivement ce magasin 10stars
chegou bem embalado, não fui taxada e chegou em 28 dias após a compra. Produto igual a descrição.
prodotto fantastico i pennelli sono veramente morbidi e di ottima qualità
Из-за ваших кисточек моя девушка гулять ходит, чтобы накраситься! Спасибо
ممتاز
Кисти замечательные ! Заказ пришёл через месяц. Полностью соответствует описанию.
super
ok
очень довольна товаром, отличное качество , без запаха, доставка 2 недели. всем рекомендую продовца
Very very good quality for this price. They are very soft. Love them.
Great, very smooth
Very good brushes, I always buy from this store and they are compliments and their products of superior quality.
I am very happy with the order, the brushes are of excellent quality, and the shipping is almost no later, I highly recommend them!
Very very good quality! Is exactly like pictures
good quality
Product show of ball.
So soft and lush
The order is already to .. New first buy .. Udah in trials brushes foundationnya. comfortable.. I love ..
It came fast to the set. Bristles are soft. I haven't washed it yet.
I'm just missing the case but I assume that since it didn't come in the description it wasn't coming if not only the image was seen the case
Arrived in 3 weeks, exiled quality
The goods are excellent!
I order these brushes for the second time. Served tirelessly 2 years. the quality is excellent. I advise both the goods and the store. the goods came quickly in a week, on the way tracked.
las super recomiendo, de las mejores brochas que he probado 10/10
Good brushes, very soft and high quality and all came undamaged! Would buy again :)
I love them. For the price they have they're great, this brand never lets me down. Hair brushes are very soft. I'm used to using those of Zoeva. They look similar to me. Yes, I had to wash the brushes and the case when I received it because they have a somewhat unpleasant smell, like oil.
High quality brushes! For a long time I dreamed of having a lot of brushes in my arsenal, and I do not cost 4 for all occasions and now, I decided to buy them and did not buy them them them It's nice to paint them, tried 4 main brushes, everything is super.
довольна полностью
Very excellent
brilliant
Excellent! I get super good
They have a strange smell, I recommend washing them before using. They're not that big but the size seems right to me. They feel very good quality. They're soft. I placed my order on May 8th and arrived on May 31st.
I arrive in the right time but one of the brushes arrived damaged (folded) all the others are very well
Very fast shipping and very good quality brushes
I arrive in good time
The brushes are amazing, took a month to deliver to Czech Republic.
Good
Xoşagəlməz qoxu xaricində hər mənada Super məhsul. Qoxu yuduqdan sonra Gedir.
They are OK with respect to price quality
Brushes were to come on December 3, but came on December 19. The product corresponds to the description. The sculpture brush is not very tightly packed (for comparison, I will leave a picture of the old brush). White brushes for shadows a little prickly, TK made of goat wool. When the bag was opened, there was a slight unpleasant smell, but after washing the brushes this smell disappeared (except for white brushes, they still smell a little wool). I have a set of 15 brushes without a cover. Even after washing with each brush 1 nap came out, now the brushes do not climb. Brushes used not all, and so the quality is satisfied). With the store did not communicate, after processing the goods was quickly sent
The brushes are amazing!! They're super super soft!! I really really recommend!!!!
The order arrived in 3 weeks in Canary Islands, the touch brushes are very soft and you also notice the handle somewhat heavy but to my liking oh, that's good. They have a good size and fit all perfectly in the bag, even if you want to put more fit too. They came in with a little plastic smell but it's hardly anything. Once I wash them and test them I will leave my final opinion.
I'm soooo happy with these brushes! Super soft, really good quality. Thanks for the gift!
Ok
Заказ пришел быстро, трек отслеживался. Сами кисти очень понравились, по началу они попахивали, но со временем запах ушел, мытье выдерживают и не линяют. Единственное, могут торчать отдельные маааленькие ворсинки (чуть выше самого среза), но это не критично. В работе кистями оч довольна. К заказу продавец также положил в подарок спонжик, мелочь, но приятно :)
Producto muy bueno. Excelente. Recomendable. Un 10.
fast delivery!
Ameiii e a segunda vez que peço recomendo boa qualidade
Супер! Очень быстро дошло! Рекомендую!