SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product fully corresponds to the description. I'm happy with everyone. It came in time.
The goods are good. Order came quickly. A little spoilt that mixed up the sets of tips. Came extra, and did not send those who would like to get.
Very good long shipping
Very good as seen in the photos
looks like the pictures I'm happy with the purchase it was delivered very quickly
What do you need to have strong fingers to squeeze a henna? Yes, the nozzles are good, but the jar when full, very "tight"
Arrived before date, quite good quality even if the metal tip took a blow while washing .. (as if rusted) it will be better if it was stainless it is better for when you wash it. Otherwise convenient to use several tips for the size we want it's great I recommend!
*************** For God so loved the world, that he gave his only begotten Son, that whosoever believed in him should not perish, but have everlasting life. ***************
I haven't tried it yet but it came all and fits the picture and description.
Everything came in a complete set, as ordered. Good quality. Minus one star only for what went very long, almost a month.
Just like the description. Seller and product OK. I recommend
thank you very much I'm really happy with all good Sellar
All kind is good, but not yet used.
Everything is fast, surprised. quality is super
Good product, got all the pieces mentioned in description. will give more feedback after using.
exactly as described!!
It took a bit to arrive , but the product is as in photo and i totally love it! I recommend !
It has arrived quite quickly and is perfect for applying the Henna, it carries a lot of nozzles of different sizes, very happy with the product and store
Fast shipping. The products I haven't tried them yet but it comes just like in the publication and very complete
Product description accurate. It's on time.
All as in the description
Subject to the picture
All as described Very good for line drawing.
Satisfied! Soon bringing. Within 1 week…
The order came quickly and not damaged. Not yet used
Thanks to the store for fast shipping and items as same as described
Very happy with my purchase. Everything arrived safely packaged.
great! good quality for the price. came quickly, im going to order more
Perfect. My daughter was very happy about her :)
Мягкие ,хорошие баночки. Рекомендуется. Продавцу процветания.
Хорошие,мягкие баночки. Рекомендую. Продавцу успехов.
accurate description. exactly what I was looking for. promt shipping. well packaged. Pleased with this transaction, thank you!
have not tried the product yet but it looks good! will give additional feedback once I use it.
Very nice product
все отлично упаковано 5+
Большое вам спасибо! Упаковка целая.
Reçu en 10 jours ! Merci
just as described and i got more than 16 head
Fast Shipping. Good store!
Product came exactly as shown, came pretty quick too. Good store, good product it’s the perfect size for henna art!
Bien muy bueno y rápido
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