SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cute size, just wondering if will have an effect and how long will i wear this till i see the improvement.
Too much pressure on the ear, and so much liked)) Thanks
Beautiful, well held
Product arrived after 73 days.
Magnets hold well, the result will add later
How it works is not clear enough fast.
Cute earrings
Just like in the photo
Thank you came quickly, everything is packed perfectly, the store rekamenduyu
I don't recommend it. It took more than 2 M is, the store is inefficient and rude I would never buy again in this shop
Shipping fast. That's good. Magnets are rather weak. In general, as in the description. The weight is not known.
Very nice
Pleasant, I take not for the first time, about weight loss is unlikely
I haven't tried them yet, eatan well
Good afternoon and thank you very much I already received it and they are very pretty very grateful
a essayer
I never get there so I couldn't know q such
Super perfect paste I hope funsionen
I love them, they're very cute and they're perfect for those who don't have the hole for hoops. After a few hours it starts to hurt the lobe by pressure.
Great item, fast shipping
I love beautiful
Cute earrings to wait for results
I arrive before time
Very good quality magnets, fast shipping, I recommend the store.
Liked thank you.
Very nice, arrived in perfect condition, excellent quality
love them
All very well thanks :)
Product as in the picture, very cute .
Pretty, exact to the photo, very fast shipping.
Beautiful and they stand great
Impossible to keep it long the magnet is very Strong it hurts the ears
They're very cute they came very fast
I'll try to see ktal
Many thanks
Perfect!!
Earrings are beautiful I am very satisfied thank you
As seen in the photo
Beautiful
Very weak magnets, the ears fall only to hurt. One immediately fell off the sink and no longer get
Alles OK
Good qulity
No he probado
nice
Looks lovely haven't used yet.