We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-20 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came in parts and late, but in general I'm happy. i will try
Well packed, fast delivery
Never came masks. The store extended the protection, waited six months, but did not wait. Sorry, I really like these masks, and my father for eye care they are very good. But... whether the seller did not send the goods, or somewhere the parcel was lost-no tracking, no masks. I'll have to buy from another seller, probably.
Great store. Thank you very much
The goods reached a month and a half, but everything came in excellent condition. I buy masks all the time. This store has the first time. I'll order more.
Good eye mask but long delivery
Masks came in 2 weeks in Nizhny Novgorod, without a box in a postal bag with a navel.
Cool masks, relax instantly and in a dream
I got the package today, try it first to see if it's good or not, if it's easy to use, I'll buy it back
Самые лучшие маски! очень рекомендую!
not getting a rose scent but the masks are good in all other respects
Качество и количество соответствуют, доставка месяц в СПб.
Эффект очень слабый. Пробовала Японские настоящие, вот они вообще огонь. А так в принципе можно взять, но греют плохо.
Маски изумительные! Не прогадала, когда купила сразу 20 штук. 2 вида. Одеваю на глаза и сразу же идёт тепло. Клонит в сон. Сплю всю ночь крепким беспробудным сном. Уходит головная боль. Утром кожа становится гладкой и ровной, отдохнувший. Рекомендую всем!
рекомендую. беру не первый раз.
все супер,маски пришли без коробки, свою функцию выполняют
доставка месяц. в одном пакете россыпью. беру не впервые. все работает.
Очень вежливый продавец, сроки доставки указаны в точности.
Все 10 штук прибыли. По действию пока сказать не могу, не попробовала
Brilliant service, and fantastic eye mask. Thanks
Шло 50 дней, без упаковки ещё не пробывала
Самый "долгожданный" мой заказ с Али. Шел более ста дней. Однако, товар соответствует описанию, за исключением отсутствующей коробки - пакетики с масками были просто сложены в почтовый пакет.
Спасибо большое! Прекрасные маски :)
I waited for quite a long time till package arrived to my post office.
Приехали очень быстро. Не было общей упаковки- на подарок не подойдет. Греет Очень сильно, я даже не знаю не через чур ли. Ничем не пахнет. Продавец хороший