SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item not received, money returned.
Super thing! The best remedy for black dots. I have been using it since 2017. Cleans everything with a bang. Very comfortable
exact same! the best pore strip!
I am not ordering for the first time, but this delivery is very long and all the deadlines are out and when my patience ran out and I filed a refund dispute the next day it came
Everything is fine, fast delivery and quality product, thank you store!
Arrived in time!
Mask Super! I order not for the first time! Perfectly removes all the muck from the face. Recommend!
The delivery is fast, I haven't used the mask yet
I am very happy with my purchase this cream is a wonderful take out many black dots had my face very rough and after using it I feel the big difference I recommend it 100%
This is my second order is in accordance with the description, a very strong smell but bearable
Very cool stuff. I recommend the result
Wonderful!! Look I 've tried clean strips of all brands, but this is the best I 've tried. I bought it to try, because I had never seen it in cream. It comes completely sealed, on the outside with plastic and inside with an aluminum seal. When I opened it, I thought it was in bad condition, because it was almost mazacote. After rubbing with the finger I already saw that it was like that, also in the instructions it tells you what to do if it hardens. It looks like a kind of sticky cream, it reminds me of the Carpenter's tail. I tested on the nose and on the forehead, on the thicker forehead the layer. When removing it costs a bit, it seems that you are making the wax, but when you look, it takes everything! It is the most beastly cleaner I have ever tasted, and I recommend it a lot!! What an invention.
The item was not delivered and it was also lost I asked for refund
It's great, I always buy it, I think it's the only mask that really pulls out the black dots, it doesn't have the same effect
Super, liked it. The smell is good. Cleans well, removes hair too!
All is ok, Product is great work. :)
The recipient is happy with all 100%
Excellent Seller! 5 stars. Fast delivery Thank you.
Cool thing. All I had on my hair was a raise, and my husband had all sorts of things to do.
Все пришло очень быстро и качественн. упаковано. Ещё пока не пробовала, но уверена эффект будет хороший
Came quickly, in fact, not yet
Everything is super!
Очень классная маска, но нужно прям хорошо распарить кожу
I take it for the second time to myself and friends, everyone is delighted. 1-2 times a month optimally
может и не сильно много вытаскивает точки, но крупные точно вытащит, и не пересушивает кожу
Approximately 1-2 weeks later, the product was already in the status of "returned to the store", the waiting period was lost, extended the wait for 2 months, but the status did did The money returned quickly, for this well done, but there was a very unpleasant siege that the waiting period extended, and send the goods and did not plan, I was all looking forward to this. Nothing sent
Everything is fine, it corresponds to the description. Delivery to Mo 10 days. Several orders came in one parcel. Good luck and prosperity to the store.
Small Package, everything is whole, sealed. Includes strips and instructions for use. I'll use it, I'll add a review.
Product performs its function. It took a little while to get there, but it's excellent.
Супер средство ! Заказывала ранее ее , чистит на ура ) Доставка 2 недели !