SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oil came quickly, well packed.
Well very small
The product is good, effective!
Good oil for a small price
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Recommend sprzedawce
The order is very satisfied it came all for a month, in the case did not try, later unsubscribe. With the store did not communicate, there was no need. Everything is perfectly packed. Each box is packed in polyethylene, and a normal bag with a pup, but nothing was wrinkled. I think it will be my favorite store, since there are many things there is interesting. I recommend
Thank you very much for the fast delivery and excellent goods. The store and the goods are super. Packed very well. all whole, even the boxes are not damaged. recommend shop and seller for honest attitude recommend
I got the oil. The box is whole, packed in a puffy. Smells nice. Some herbs. About the effect I will say after use. Thanks to the store for the fast shipment. I recommend the seller and the store. Prosperity to you. You have a very high level of service. I will order more than once.
Everything came quickly, a little crumpled boxes, but I took for myself, so it's not scary! And so all the cosmetics I like in this store, I recommend!
Nothing happen yet
Came quickly
My order arrived in Bulgaria very quickly, for 20 days. The products are packaged and look very good. Have a good time to use
Hope it will work
Fast shipping
The order was not tracked, it was a month, received at the post office. Everything is safe and sound. Mixed according to the instruction 700 ml. Shampoo and + 20 ml., oil. The second time, I washed my head... The hair is well-groomed, shiny, looks and feels thicker and thicker. I recommend. As it goes on, sign off. While the effect, like it!
Smell pleasant
My order arrived in Bulgaria for a month. The products are packaged and look very good. The quality is good, I like it, thanks
Pas encore essayé
Spaboo! I really like your store and your goods. Thanks again.
Thank you for the gifts, and shipping, the goods are super
Everything came well and without spills. But it took so long. I already wanted them: D I'm happy with my order I'll try them out later.
I did not try, I will add a tip after long use. It took about a month to Krasnoyarsk
FANTASTIC, HIGHLY RECOMMENDED, TOP PRODUCT!!
I use it not so long to see results, but it doesn't smell bad, the package was well packed it's ok
The goods came. packed well... the composition is good... very happy to buy...
It came quickly. After use add
Fast delivery, 20 days. Packing is good. Regarding the effect of the drug, I will add a tip later.
It came whole while all I can say
parfait !!
haven't seen a big difference but only been using for a week.
Still not tried. Fast Delivery.
It came quickly. Not yet used) I will add in a month)
Delivery is fast. Let's talk.
The box came well packed, whole. The texture is gentle slightly sticky. The smell is barely catch. The order is satisfied. Seller recommend.
заказываю не первый раз и пока очень довольна результатом. выпадение волос прекратилось, а роста не ждала
До Москвы дошло за 2 недели. Коробочки не помялись. Средство, судя, по сроку годности свежее. Спасибо продавцу, исправил заказ и быстро все отправил. По результату использования обязательно отпишусь.
Быстрая отправка и доставка, продавец очень аккуратно все уложил. Все цело и даже не помято. По ощущениям средство работает, но, наверное, нужно еще больше времени, чтобы был какой-то реальный результат. Заказали много, потому что были хорошие скидки, и хватит надолго без перерывов. И на этих коробочках голограммы под пленкой, и даже сама жидкость более маслянистая и насыщенная, чем у другого продавца. Поэтому надеемся на результат) Спасибо! Рекомендую.
Falta probar
Excellent very helpfull product. very fast delevery. top quality
Excelente producto lo estoy usándolo y me va muy bien gracias
Vanzator serios. Nu am testat inca produsul
ok
el pedido llegó. gracias
producto probado. si funciona. el pelo se fortalece. 4 ta compra
jeszcze nie testowałam, czas dostawy 30 dni
Получено в срок. С галограммой.
Товар не поврежден, ничего не пролилось при доставке. Пахнёт лимонграсом)) ещё не пробовала, надеюсь хорош в применении. Постараюсь позже дополнить отзыв от применения. Шла посылка 1,5 месяца.
Good store i will try it and give another feedback
zobaczymy czy działa za jakiś czas, ładnie pachnie .