We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is small and I recommend it for winter in mixed skins that are fat and dry, the result I still do not look at that I can assure but before the packaging everything is fine
Excellent, I have not yet tried it but they arrived in excellent condition.
I just got it but I haven’t used it yet
It is very good when I finished I will order more, excellent!/
The goods are well packed Ordered 30 ml Moisturizes skin well Minus Very Long went
I received the same as the description, many thanks to the store
Very good product. Received earlier than expected. Will surely buy again.
I still don't know if it actually works.
Ordered on 8th of November 2x Sakura & 2x Nicotinamide, came together in very safe packaging (not a single box crumpled) after 17 days on 25th of November.
Light pleasant aroma and so like no side
The order came without special delay in good packaging. It's fine. There are no complaints about the quality of the goods. Very good oil. It softens and moisturizes the skin of the face. Pleasant smell. Absorbed quickly and does not leave a fat trace. No allergies. Checked. I order not the first time. To the store-thank you, success in business and my recommendations.
Take long to get the product, but the product is quality! Recommend!
Arrived fast and complete, little damage in some boxes but nothing to worry about. Nice product, serum it's super effective.
Thank you very much to the store the order has received I will try.
It is very nice, really tiny but everything is great. I love it.
I haven't tried it yet but it came fast and well packed.
Here comes the crumpled one. Serum cool, but the package upset
I use it every day I like it and it absorbs fast
Delivery month, smells amazing, after use I will add a review
Sends fairly fast products according to store's description Product of very good quality a pleasant scent Try behind an ear or on top of a hand before use