SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier home 5 days to Moscow! Excellent quality, super feeling!!! Recommend!!!
Everything works well, took as a gift to my mother very satisfied. Let's see how it will work further
The goods came in time, we will check and try. Thank you.
Delivered directly to the apartment in 3 days. 100% corresponds to the description and photo of the store. Massages very well. I'm happy with the purchase. I hope will last a long time)))
Waited a very long time... the packaging is all wrinkled, but visually examined, visible damage on the unit itself did not see... how it will be in the work I do not know, I will write off additionally. Thank you very much to the store, but I think it's not his fault, it's the attitude of people who are responsible for the delivery...
I bought my husband, I was pleased. The massager is powerful, not just vibrates, but really crumples the legs. The first time I was afraid of the way he squeezes his legs into the vice)). You can choose different programs, there is an automatic program for 15 min-pts cool! Purchase is satisfied, bought on the day of sale 11.11 with coupons to me it cost 16 K. The parcel came within 1,5 weeks, well packed. Thank you store
Sent very quickly, though the box was cut and sealed by the delivery company, delivered sdek. The goods were intact.
Spare fuse came broken
I liked everything, got quickly, tested, everything works well.
I ordered a massager 12.09 received 02.10.2019. the parcel was received by the mail itself, which is very uncomfortable, in the reviews i read that it was delivered by the agent from the transport company. The parcel came with an act about the missing 450 grams, but opening at the post office, the underset did not find, the box was not broken. In the package with the instruction lay a fuse (probably spare). the instruction without translation, but figured out the control, checked, works. I ordered my husband for dr. He is satisfied. the store did not communicate, the seller himself sent in a message about the location of the parcel. I recommend.
To kirov 9 days. Povonili in the morning 01.08.19, i asked to deliver in the evening. Delivery to the apartment 2 ztazh. Appearance without flaws. Checked the work-normal. On the back of the nameplate is the inscription philips. The store sociable is not ashamed to recommend. Of the shortcomings-on growth below 176. Pulls out the lower part of the knee and the lower part of the thigh, try to adapt.
пришел быстро. Товаром доволен
Это божественный кайф))) советую
Очень хорошо. Спасибо.
Массажёр приличных размеров, чувствуется серьезный подход. Покупал родителям на подарок, т.к. маме нравится ходить на процедуры по массажу ног японским агрегатом за 50 т.р. поэтому на сколько эффективен данный аппарат за свои деньги смогу описать чуть позже. Продавец сработал достаточно оперативно, доставка из России, пришло примерно за 2 недели.
excellent
До Питера дошло очень быстро! За 3 дня!Доставка IML .занесли даже в квартиру.:) На мой взгляд один из лучших массажеров для ног. лучше пока не приходилось видеть. Все работает хорошо! Единственное по мелочи: 1. Чехол (который идет в комплекте) не до конца дошит. 2. Какой то не понятный шуруп вывалился с целлофанового мешка в котором был упакован сам массажер. При осмотре откуда он может быть я не обнаружил. См.фото
Вполне достойно за эту цену. Даже слишком хорошо.
Отличный массажер! такой, как в описании! пожарила своему сыну спортсмену - он счастлив! посылка пришла через неделю!!! спасибо огромное! успеха и процветания!
Добрый день. Получил посылку, доставку осуществлял СДЭК, не стал распоковывать, коробка с виду была целой, но дома обнаружил трещину на корпусе. Обязательно проверяйте товар при получении. Массажёр вроде работает.
Массажер отличный. Откидная часть полезная вещь массажирует бедро.Продавца рекомендую очень быстро отправил заказ и практически сразу отвечал на вопросы.
шло дольше ожидаемого, но в целом нареканий нет. рекомендую.
Просто супер!!!!! Доставили очень быстро. Минус - нет инструкции на русском языке.
До МСК до точки самовывоза - 4 дня! Внимание - товар не доставляют курьером до адреса, имейте в виду при заказе! Забирать на машине или с тележкой - большая коробка, 17 кг. Покупался для пожилого человека с диабетом, отечностью и нарушением кровообращения ног. После применения осталась довольна - хороший массаж стоп роликами, воздушные подушки мягко сгоняют отечность, без болезненных ощущений. Но есть "мертвые зоны" - от пальцев ног до подъема, в районе щиколотки. Массаж именно "сосудистый", не мышечный. Для полного массажа стопы, как уже здесь писали - можно использовать "наоборот" - вставлять переднюю часть стопы спереди массажера. Посмотрим, как надежность со временем покажет. Товар и продавца рекомендую!
Все пришло быстро без повреждений, работает отлично, продавец общительный, рекомендую
Всё работает