SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is never arrived and is not in my possession
The order came very cool, quickly, I recommend
Long untracked shipping, but the pulvesator is mine))
Stylish and works well. The only con is that it sprays too much water.
Thank you very much to the store. The goods received on time. Excellent quality. Very satisfied. I recommend.
Perfecto
Like in description
The product arrives within 3 weeks .. The quality is excellent and the appearance is beautiful .. and large size .. worth buying .. 5 stars
good
Very cool came perfect
Is perfect
The order came quickly to kiev for two weeks.
Super
Great item
All right, functionable
Very fast delivery, product consistent with the description
Perfect
arrived quiqly!!!
The bottle is excellent, it sprays perfectly, finely enough, it looks stylish, i really like it! Only went for a long time, i already opened a dispute and the money was returned!)
Paper label.
Fast delivery! To bad that one had a dent, but that’s not the fault of the store..! I Will recomend the seller..! Thx for your’e product! It’s great and works perfect !!
I was saying it was delivered and i didn't get it until the next week
Perfect recommend everyone super fast
A little wrinkled 1 side of the bottle.
The parcel came to another city, but the money was returned, so 5 stars
Very happy, it's great thank you store
The goods received but have not yet checked, just ordered and stupidly put not checked ....)) joke of course. Excellent thing, performs its functions, definitely order!
Received product in good condition
nice product
Fantastic
Great bottle thanks a lot
Odkleja się etykieta. Poza tym wszystko ok.
very good quality
הגיע תוך שלושה שבועות ניראה טוב הכל תקין תודה
bon produit
Thanks
feels like good quality
Looks much better than usual spray bottles. And does what it's supposed to do.
Rápido y bien
el producto está plástico muy beuno
ok
Отлично
Super rápido
מוצר טוב, מעט פגמים !!
טוב
...
пуливезатор отличный, распыляет хорошо,уже использую. заказывала 23 марта, пришел 18 апр.
Прекрасная стильная пшикалка! дошла за месяц до СПб. рекомендую продавца и товар.
love it. It disperses water very well. recommend
genial