SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The usual mask film came within 26 days, I liked the mask
The order was received on time, perfectly packed, not wrinkled any box (ordered 3 PCs). I took masks for gifts to my friends, so I did not print it out. I hope the girls are not disappointed
Not yet tried
To get a good effect, you need to steam your face. after the mask, the pores were cleaned and the skin became tender.
I thought will be strawberry smell but it smells just glue and it definitely works.
I order again...
I recommend
All came in one order. The store is well-put 2 bags as a gift. (trifle, but nice) bought according to reviews and now I will try.
It came super fast, the content is good.
I ordered a line of this cosmetics. The description corresponds to the picture. The packaging indicates the shelf life. Boxes are not crumpled, packed well. I ordered 11.11, the goods came 19.12. I have not tried it yet, I will leave a review later. There is a smell, this mask, did not like. Put a gift.
Packed well, not yet used
Identical to the description and image I recommend ..
We order once again, very good quality, the film is removed easily, the points of the black pull out-the mask should be done on the pre-well-steamed skin
Excellent mask took in Voronezh at The Post 17.12.19, about the effect: the people, the result is like any other mask, the shelf life is excellent. There is no irritation, but it is known as an individual case.
Perfect thank you
12.11 ordered, received 16.12, quickly enough to St. Petersburg. One of the favorite Macek against black dots and other contaminants. I use it for not the first year. I advise a mask and a producer.
Thank you. I take not the first time and as always all at the highest level.
Thank you for fast shipping, package whole, there are expiration dates
Item received
very good face mask and good AliExpress store
Great mask. I take and use not the first time. The store is well done, sent by mail tracked though it is written in the order that it is not.
I do not freeze the mask on the ground once in the store. Duzha yakisna, do not see the alert, duzha prewar! Sell at the podharunok poklab probe jacogos zasbu, I will crossbar on the dough.
Thank You!
We have to try. Well packaged
ok
Very long went the goods. I do not recommend ordering from this store
Super! Before this year ago I ordered, this time I decided to take 2 PCs at once, pulls normally, only it is necessary to apply on the steamed face, so it will be better to result: D
Not bad, long dries.
Pas encore essayer
Went for a month, came in good condition and with a small gift. I haven't used it yet.
It was delayed, but it is of good quality
Excellent
The mask came in perfect condition, the box is not wrinkled, packed in factory film. The store as a gift put a probe of moisturizing cream. The track was tracked, in the case has not yet tried.
GOOD
Good
Все, как впрочим и всегда, на высоте. Качество товара, доставка и цены. Продавец молодец!
Доставка очень долгая - более 2 месяцев. Трек не отслеживался. Товар упакован хорошо. Пока не пробовал маску. На коробке есть описание на английском языке. Срок годности до 2021 года.
I've waited long, but it was worth it. The product is great
Good
Заказ сделала 22 января. Получила -- 27 апреля. Продавец не виноват, все издержки от почты России., поэтому за доставку звезд не снимаю. С февраля пролежала в моем почтовом отделении, хотя я спрашивала каждую неделю не пришло ли отправление на мой адрес. Если бы не стали делать ревизию, так бы и лежала там дальше. Перед продавцом извиняюсь, я ему весь мозг выела за это время. Товар хороший, делаю заказ в этом магазине второй раз. Продукция нравится. Спасибо продавцу.
muchas gracias y gracias por el regalo de sobrecito hidratante.
Bom gostei
muy bueno, y llego con regalo gracias
Everything like in the description. Fully recommended.
sieht toll aus habe es aber noch nicht getestet aber ich glaube das es sich loht diesen effekt zu probieren
не пришло, спор приняли
Товар к сожалению не пришёл, но продавец вернул деньги! Спасибо большое
Excellent service. Answer any quick questions and instructions regarding using the products. The store is highly recommended
Perfect
excellent