SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fraud is not all norms
Quality is not very, but everything works. Its functions are performed.
Is working
Box crumpled, inside all is OK
Good product
Excellent machine
Powerful trimmer, I liked it. It is a pity that the box is crumpled and torn, for a gift does not fit at all.
Super fast delivery to Novorossiysk in a week. The product corresponds to the description. I recommend the store. Sending the goods on the day of the order. Just no words, thank you very much.
Excellent goods
First impressions are very positive
It turned out better than I expected.
OK OK
Very fast! 9 days! I don't remember that. By tracking the goods flew from China. The product corresponds to the description. Minus that in the device charging cable plug-mom/USB. Could input socket make also Micro USB...
Great device. The store is responsive and proactive. Recommend
Perfect works very well ok
Fast delivery, good product
In Ukraine in two weeks, delivery by new mail.
Perfect except there is no packing.
The goods came quickly, everything works, sold well
Fast delivery, no box
Cool
Zeif, ancaq benefit from the nose end
Everything is exactly as in the description + the fastest delivery. I recommend!
works great, enough torque all operation.
Good product , U recomend
Very good. Very fast. I recommend this store!
Recommend, well worth the money. Quality VG
Delivery by courier! All nozzles did not use, but their money is definitely worth it. I advise you to purchase.
Good trimmer. Such a long time wanted). The only negative is the "defensive" instruction. (the quality does not affect, but... Of the three items ordered for Ali, it came faster than all-16 days to Ukraine.)
A good thing, my husband liked it))) How much will last is unknown, but the price pleases
The goods class all works, the parcel came in two weeks respect the store
Fast delivery courier sdek to the door. Excellent quality! Powerful motor and high-quality battery. Seller recommend!
Everything was as in the description..Happy with it so far.