SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There were Brushes 3 months, very long. But still came to each brush toothpick
Product compatible with description, soft bristles, cool washes cloves
Unfortunately my order did not come
Nothing came, the money was returned through the dispute
Brushes like brushes. Come quickly. In quality I can not say, but the description corresponds.
The goods did not come
The goods came after the end of the protection period
Money returned
The counters are small, like children, but will go)
Cool brushes, in the case, as a gift came toothpicks, the store sent immediately after payment, the track was tracked. Brushes are soft, do not hurt the gums. It was about a month.
Went pts long
Came a whole, but long went
Brushes are soft, I ordered 2 pieces, myself and my husband, so the store put a gift to them. Thank you very much for this. in stores it is hard to find with soft bristles, in the basics of hard or medium stiffness, and they are very damaged gums. so I take on Alika, not in the first and much cheaper. I recommend
The parcel was received quickly... Pile falls
I ordered two, came two. Exactly as in the picture. Soft. Very satisfied. No flaw. As a gift put 2 toothpicks) the store is honest and good. I recommend!
Will go
Shipping 2 months without tracking, good
Excellent soft brushes! I recommend!
Small
Good brushes
Brush is good, but quite small) bristles are soft) delivery is relatively fast. Thank You
Lost in the expanses of the Russian Federation, money returned
The brushes came in intact. The store put the gift. Very nice)
The goods did not come. Money returned
Very good
It seems nothing.
Too soft.
The brushes came the day the defense ended. The store closed and the store did not extend the protection. And so the brushes liked and the seller put a small gift.
Good brushes for its price. But took them for economic purposes.
Love !! Thank you
As in the description
As written in the description to the toothbrush plastic handle, gray synthetic soft bristles, bamboo and corner and does not smell, the head is not big, for children will go.
Great product. Took children, they really liked. I recommend.
The brush is good, but the promised gift was not put.)
the cap doesnt Open and the case is a bit weak
excellent
bien
заказ не приехал, спасибо команде aliexpress за оперативную работу и возврату средств
Заказала 12 апреля пришли в почтовый ящик 27 апреля в Москву, очень быстрая доставка! Каждая щётка отдельно упакована. Щетина ближе к жёсткой. Положили подарочек. Очень приятно! Однозначно рекомендую магазин и продавца. Буду заказывать ещё.
упаковка помятая, а так всё ОК.
мягкая очень, не большая
все супер
С виду хорошие щёточки.Щетинка средней жёсткости, как мне показалась.Посмотрим в действии.За 2 штуки положили подарок.Продавцу спасибо.
Футляр не очень жёсткий, сама щетка очень мягкая
мягкая, нежная для чувствительных зубов именно то что нужно
Товар не пришёл, деньги вернули
товар не пришел, но вернули деньги
за 2,5 месяца до Москвы не дошло. продавец вернул деньги
Отличные щетки. Заказала на всю семью. Для чувствительных дёсен. Заказывала как аналог щетки колгейт за 180 рублей, оказалась лучше. Очень выгодно получается. Буду брать ещё. Пришли за месяц. Рекомендую. Добавлю, для взрослых мужчин могут оказаться маловатыми в размере
Товар соответствует описанию. Неплохой чехол. Качество хорошее.