SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to the store arrived laminated well look good quality I will leave an additional comment after the experience I recommend to the seller Thank you
I order this cream from this store several times already!!! Good cream!!! And the seller always lays gifts)))
I take the third time, very satisfied
Great as usual
My favorite cream. I use it for more than 2 years. Delivery is 1.5 months. Thanks to the store, as always a gift
Delivery was about a month. It's all right. The cream is good.
As always wonderful! I recommend!
Everything is fine came in whole I will use the results still unsubscribe
Pre-quality cream wife really liked. From the store in the parcel found a gift probe with moisturizing lotion.
Thank you very much, also for the gift. I will order more. Good luck to you.
This cream I buy not the first time. Always happy with them. Thank you!
The order came quickly. Everything is very neatly packed. The order is satisfied. Waiting for the effect of use)
Moisturizes well, there are no allergies. In the process of application will be visible.
The cream fully corresponds to the description. The store quickly sent the order.
Order 11.11, delivery 17.12, Yaroslavl, I take already once 4-5 this cream, changed already from the previous one, there was a very sharp smell and became sticky, now also came Another, the smell became less sharp, but there is, but also sticky and stretching, and the consistency changed, including the color, I will not take anymore and I do not recommend anymore
Very lame cream pdsadia on him all his friends, well done!
Ordered 11.11 received 20.12, pretty fast, to two creams put as a gift two probes cream with a rose, packed in a bag with a doll, recommend the store
I always buy this cream. I came up and like
I order not the first time, to Moscow a little more than a month, the boxes despite the excellent packaging are wrinkled, but it does not matter, everything works, everything is intact, thanks to the store!!!
Long was the order... but! The goods are good) the store put two compact masks as a gift) thanks)
The parcel is well packed, the quantity matches. I hope all the funds will like. Before that, I ordered only hygienic lipstick with a light pink tint. She's wonderful.
I waited a long time, but still got my order. Thanks to the store. I recommend
Quality is good. Delivery to MSK 1,5 months.
Delivery more than a month. Packaging is reliable. I order not for the first time, my wife really likes. Shelf life is normal. Probe as a gift. Thank you and good luck to the store!
Delivery a little more than a month. This is the second time I'm buying this cream. I recommend.
We order not the first time.
The order is happy. The cream was sent on the day of the order, delivered in a month. There was another probe with the cream.
The bank is not hermetic
I order such a cream for my mother not for the first time. It is very suitable for dry skin. Absorbed quickly and well moisturizes
I order a second time, I recommend all OK store
thank you.. I love the gift as well.. recommend store
es la segunda vez que compro esta crema para mí es bastante buena y gracias por la muestra de crema de rosa
Moderate shipping speed, I ordered the item 03/04/19 and it arrived 29/04/19 (26days) precisely. The products is exact just as I saw in pics, it looks of good quality but haven't tested it yet. Thanks alot store. I will order more from you. Nice doing business with you
Отлично, но упаковка очень вонючая. Доставка до мск 1 месяц.
Очень понравилась продукция OEDO. Поэтому решила попробовать крема и другие средства. Доставкой довольна, не отслеживала. Соответствует описанию. По консистенции и запах соответствует.
جاري فتح الشحنة
Не пришёл, деньги вернули.
Второй раз уже заказывали, но в этот раз товар так и не получили, но спор закрыт в нашу пользу. Мне жалко продавца, но также и свои деньги. Хорошо что деньги получилось вернуть
Great buying more
Отличный крем. Беру уже второй раз. До него ни один крем так не подходил.
Спасибо за качество!!!
пришел за месяц. В деле пока не пробовала. позже дополню отзыв
не пробувала ще,прийшов гарно запакованим,не протік,приємно пахне,положили пробнічок у подарунок
Ich habe es ganz schnell bekommen. Danke!
producto, es igual a la presentación, solo que frasco muy pequeño
Krem nie przyszedł jestem bardzo zawiedziona