SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wrinkle problem made me feel anxious for a while. I was worried that the wrinkles would get deeper and deeper, so I started to choose products that suited me. Under the guidance of customer service, After I use the cream for a while, my wrinkles are really fading. It's incredible. I like this cream very much.
The wrinkles on my face were very obvious when I smiled before, but now they have improved.
Arrived quickly, in the stipulated time. Super well packed, super protected. The texture is soft, I have not tried it, I do not know if it will make effect but it is soft to the skin. It has no smell.
This is the first time I use this product, the effect is good, the smell is very good, and it absorbs well on the face, and the wrinkles are gradually disappearing. I will definitely buy it again.
منتوج لا باس به عموما هو قيد التجريب وصوله كان في الوقت المناسب
bien reçu et très rapidement la texture est très bien voir les effets sur mes tâches après.
J'ai testé le sérum ,ma peau a chauffé et est devenue tougfb
Very satisfied. Thank you so much for the fast delivery.
Товар доставлен быстро, спасибо продавцу
mucho gracias
just received the package and will be followed by additional reviews after use
reçu vite que prévu c'est rapide maintenant reste à essayer.
excelente calidad se recomienda. Gracias
Aún no los usos, muy buena presentación
llego super rapido
Buen olor,suavidad en la cara ,maravilloso
Dotarły w dobrym stanie.
je suis très satisfait de ce produit
I haven't started using the serum yet but they came well packaged and very reasonable priced.
smells nice... have not used yet...
excelente entrega, llegó perfectamente bien y muy protegido, gracias
Se observa bien pero el tiempo lo dirá todo si son eficaces como dicen ser más adelante publicaré más comentarios
pedido llego rápido todo bien protegido es un producto de buena calidad lo recomiendo de seguro volveré a comprar
love this product! my skin looks great
Nice product smell so good, I hope will be working, thank u.
Ik zie voorlopig nog geen verschil
The smell is good and not sticky
The delivery is fast and I really like it. I will use it well
It feels refreshing to apply and I really like it
recibido espera resultados a ver
Llego antes del tiempo indicado, el producto se siente bien! Los beneficios seguro se verán más adelante.
No me gusta mucho que venga con fragancia la verdad no la he usado mucho porque el otro producto que igual mensione QISE ácido salicílico para eeafirmane poros me enamoro. No dudo que sea bueno pero pir el momento no lo estoy usando mucho pero despues dejare una reseña mas.
Love this product! It was exactly what my skin needed. Noticed results within days!
Esta buena queda la cara naranja y suave la recomiendo
arrived on time but not tried it yet,will give more feedback when try it
Llego en tiempo y forma tal y como se muestra. Voy a usarlo para ver resultados. Llego bien embalado.
I actually love this product. And I also use it to my lips to lighten!! It’s great!
получила спасибо большое за быстрый отправка очень хороший
A entrega foi feita rapidamente e com boa embalagem. agora tem que esperar o resultado pra ter certeza que faz efeito. Obrigada vendedor.
I usually buy vitamin C from Amway, I decided to try how a 10 x cheaper product would work.
доставка нормальная,всё цело,спасибо продавцу
Very good product, the truth is that I used several expensive and cheap products for wrinkles none gave me results and suddenly I saw this vitamin and I read the comments I said will be false comments but as it does not cost much the product I'm gonna prove I lose anything, I was surprised by you, I swear after 3 days I started to notice the results, I recommend it 100%
tiene un aroma espectacular.el producto llegó en perfectas condiciones ,ansiosa por probarlo ......
Gracias. llegó en perfecto estado. excelente todo. recomiendo la tienda. le doy cinco estrellas
Very good product,I could feel it’s moisture
Very good and effective and I love it so much for my face brighten and remove dark sport and sunburn from my face 100% good
Exactly as described. Fast shipping
I received in time
Ainda não usei mas espero gosta desse produto
it's totally worth the buy...I was a bit scared but I'm happy I got 3 bottles. it's everything they said it is. Great buy,