SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Греет.В полне себе приблуда.
товар пришёл как на картинке и быстро. но элемент перестал работать на след. день. не нагревает а только мигает квадратик . красный цвет потом белый и синий. и так все время. буду открывать спор. товаром недовольна.
Exelent article.. The product arrived in perfect condition. The store's good disposition is appreciated
Muito bom, fiquei muito satisfeito. Valeu a pena, chegou em 10 dias.
Works. Shipping fast. Thank you.
Heats up perfectly, for how long it will last.
ok ..buon venditore
It's been two weeks. We haven't checked yet.
Buy again. On the first day of use, my mom got sleep without pain knees.
thanks
The goods came quickly, tried to warm well, the temperature is regulated. The goods are quite satisfied with the store I recommend.
I am very satisfied
Very excellent for the elderly
They both work. Disappointed 1 power supply is not working ..
Very good!
Delivery is very fast. Thank you store! The heating is very fast. Heats only in the area of the button, but very warm. In the photo there is a translation, maybe someone will come in handy.
Thanks for the super fast delivery, everything works.
Not evaluate it was lost in the mail! Will make a refund!
Very good quality arrived early I recommend you guys will like
I loved my mother loved TBM, super indicate♥
Good Goods. It is difficult to determine how it affects and what effect it will be. We hope that it will work, it is necessary to try a month
Great devices that can be fitted to the knee size. Adjustable as the knee swelling reduced. Good heat on 3 setting and very easy to use.
Super
I received product, complete and well-packed Both work well thanks
No shipping free in Saudi Arabia But product quality good
Rekamenduyu exactly such as in the photo
looks oky,will try it later,it came fast too.
The delivery is super fast. The knee pad works, heats up. Thank you very much!
Works great. Delivered quickly!.....
Merci