SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in the average period, took in the mail. I ordered before the same patches-they were better as in these gel is enough for one use, and in others, when I ordered a long time ago, enough for 3. There is a cool effect, frosts, moisturizes well. Held for 13 minutes, the effect on the camera is not particularly noticeable, but in life you can see. especially the upper lip was well ironed I will use it every 3-5 days. 2 photos-before use; 3 photos-after use
удобные патчи, хорошо держатся, в составе жижи гиалуронка, так что губы быстро разглаживаются. Дошли быстро. Рекомендую
Good. Fast shipping. Still didn't prove it
Дошли до Мск за месяц. Трек отслеживался. Заказываю уже не первый раз. Очень нравится эффект увлажнения. Почему они разного цвета не очень понимаю, но прикольно.
заказала 14 января, получила 28 марта ( до Новосибирска). открывала спор- продавец попросил подождать, я согласилась. удобные, увлажняют. запах приятный.
Не пришли. Продавец после повторного продления защиты закрыл спор в мою пользу. Деньги али не возращал, вернул купонами. К продавцу претензий нет.
fast shipping, good product
Good
Всё отлично
масочка довольно плотная, запах приятный упакованна хорошо .Особого эффекта не заметила, но губы стали мягче
I didn't use it yet, but apparently it is that was described. It arrived in a week
Quasi 2 mesi per la consegna. Ottimo rapporto qualità prezzo.
отличные патчи
Маски понравились, после использования губы прямо «оживают», очень классно!
здравствуйте заказывала второй раз и пришел ещё подарок спасибо так хорошо лечит губы а то уже нечего не помогает рекомендую
Thanks
ok thxxx
Puikiai
В Россию пришло быстро но очень долго шло до адресата! кинули в почтовый ящик. трэк не отслеливался. В действии не пробовала, позже отпишусь.
Товар соответствует описанию.
Will get back to u once tried. Look just like photos
Посылочка шла долго, но после заказов со скидками , это нужно ожидать. Упаковано все хорошо. Продавец положил в подарок два пробника с коллагеновым кремом для глаз, за что большое спасибо! Попробую, если понравится, то закажу. Всем рекомендую покупать в этом магазине.
Very nice
Хорошая маска для губ, увлажняет, приятно пахнет, немного щипала область вокруг губ, сама масочка гелевая, за свою цену отличный товар, рекомендую к покупке, продавец умница, отправил пять штучек
К сожалению посылочка не пришла. Деньги вернули. Спасибо!
Всё супер!