SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well
Convenient thing, worth your money. I can recommend the store.
I'm davolna, I did not try in action, everything works
Thank you, everything is super!
Works!
Everything came as it should take delivery about a month
All OK, 20 days arrived
Perfect
Description exactly, received everything as written. Delivery two weeks in Krasnoyarsk goods came together with other orders in one parcel. I recommend the store and the goods.
Useful piece
Chic thing, one-time five stars
Sent to Moscow for a month, the description corresponds.
Anti, after the second gas station does not work. Shit
Product super super recommended!!!
Very glamorous things. And give it is not a pity)
That's all right. We'll test for a leak. Sweats-I will add a tip.
Came in excellent condition, thanks to the store!)
Super
good
Excellent item - very handy in handbag
The thing is convenient and necessary. It's still working.
Normally works, refuels. Does not leak.
Good miniature perfume containers
Everything came, good quality Only with tracking trouble Thank you!
Shipping 40 days. Refueling, kicking, not leaking. I'm happy
Todo tal como se describe, se ve bien la calidad, comentaremos en unos días.
Works great!!
Заказываю не первый раз, все отлично!
долгая доставка
Все соответствует описанию и фото. Качественные флакончики, очень удобная вещица на каждый день и для поездок.
Просто замечательный флакон для дивчат. Рекомендую. Пересылка Cainiao Super Economy (В Украине - Укрпошта). Трек в Украине не отслеживался (Укрпошта лажает) 2019-03-29 08:39 - Оплачено 2019-03-29 21:02 - Отгружено продацом 2019-04-27 11:01 - Получено в Днепре.
its good
Качество хорошее, но посылка шла очень долго.
Product as described, delivered on time.
заказываю уже 2ой раз. очень нравится,ничего не протекает.
Как на фото. Очень удобно. Рекомендую продавца
Вроде все работает !))
Товар не пришёл. Открыл спор, продавец хороший, деньги вернул.
86 dni trwało doręczenie do Polski. Jest OK. Mnie się nie spieszy.
товар не пришел деньги вернули
Заказ пришёл с опозданием. Но тут вина не продавца.
доставили за 3 недели, упаковали очень хорошо, товаром доволен, продавец хороший.
хорошая упаковка, но ОЧЕНЬ ДОЛГАЯ доставка!
Perfect
Funciona perfectamente
Works as expected. Satisfied with the product.
Отличная вещь! 2 штуки пришли за 1,5 в С-Пб. Трек отслеживался наполовину. Заправляются очень просто (скидываешь колпачек с духов и обратной стороной флакона накачиваешь внутрь) Не течёт, пшикает хорошо. Идеальный вариант брать с собой
Very good Parfüme spray. Filling is very easy from standard Parfüme spray bottles without spilling. I am very satisfied
Заказ был выбран без отслеживания, поэтому оооочень долгая доставка, но это вина местной почты. Товар соответствует описанию. Упакован хорошо. Пришло все в целости и сохранности.
Классные, удобные а главное что работают. Лучшая покупка за последнее время) Спасибо продавцу за быстрое реагирование. Посылка шла до 3 недель в Либерец.