SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller recommended fast shipping
Very very satisfied.
Excellent product. Recommend.
All according to the description. Recommend
shipping was really fast. thx
Everything came intact, it was about a month in Kyrgyzstan
Perfect
The goods never came. The money was returned.
Constantly use
Item not received
All OK
The first time I ordered one package, everything came. I decided to order again but already 4 packages, my order took 2,5 months, I thought it would not come. As a result, I received the goods, but instead of 4 packages only 3. opened a dispute, returned money for 1 package.
Toothpicks are small, all OK
Excellent
Toothpicks are very decent. Convenient packing. The rounded sharp tip is not very sharp, that is, it will get what you need, but will not scratch the gums. The goods arrived three times, so it is unclear for what period. But all tracked, had to go to our magic mail of Russia to get and find the goods. The box is small, it is very compact in our toothpicks. Can be carried with you. For several uses, one has not yet broken. Thank you very much to the store. Successful purchases!
Shipping is normal. Track number is different, not the first time I order.
Everything corresponds to the description. Usio adpaviadaje apisańniu.
Shipping one month. In the picture they seem bigger. Very convenient.
The parcel did not come, lost somewhere in Russia. The money was returned, so the evaluation did not reduce.
Delivered in a month and a half, the thread holds tight, there are no complaints about the quality
Good product
Excellent product, I arrive in time with sealed packaging, it is good
Stejné jako zakoupíte you nás v DM Drogerie či Jinde. Jen Cena you Jak you nás za jeden kiss.
Comfortable large box, sticks of excellent quality
arrived on time and quality is great!
Super
Excellent
Received
Long Walk. Floss for teeth is more convenient and accustomed to cleaning interdental gaps.
* * * * * 5 STARS * * * * * EXCELLENT * * * * *
Good
Perfecto! Muy satisfecho con el producto.
Шло очень долго!(((
Great Thank you so much
Ок
Second time I ordered them. Good quality!
Puikūs.
Cumple perfecto con lo que dice el anuncio. Es de mejor calidad de lo que esperaba. El envío gratuito tarda muchísimo.
Товар не пришёл , продавец отказал в возврате , но Алиэкспресс оспорил . Продавец вернул деньги .
Заказ шёл около трёх месяцев. Но благополучно дошёл. Всё отлично, как и ожидалось. Спасибо продавцу! Рекомендую!
Очень удобно пользоваться по сравнению с ниткой Супер.Спасибо.
good quality
зубочистки понравились, нить прочная
Очень хорошие зубочистки. Буду заказывать еще.
Пришла коробочка чуть меньше, чем за два месяца. Не отслеживалась. Количество палочек с нитью не пересчитывала. Пользоваться удобно. Нить тоненькая, думала, что это плохо, но такой даже удобнее. Нареканий по качеству нет никаких, рекомендую.
хорошие
Excelente na qualidade e no prazo de entrega
Спасибо!
хорошее качество,нужная вещь
Доставка до Москвы 2 месяца. С продавцом не общалась.