SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A month and a half went to Len. region, for strength has not yet tried.
Пришло все целое, в пластиковом контейнере. Правда долгая доставка. Продавца рекомендую.
большое спасибо. все пришло быстро и хорошо упакованным. качество хорошее.
never recieve it but ali express refund me
The parcel arrived in 19 days provided that it sent several orders as one. All norms
Let's see
Unfortunately, the parcel did not arrive... Jamb due to delivery. But the store returned the money! Thank you! The first time this situation with this store, previously ordered, everything was good and came in a maximum of 2 months. I'll wait a little while and order from this seller again. Maybe the jamb with delivery will correct.
excellent
Good dental floss. I thought that the thread would break and will not be able to hold tightly, but no, it is very strong. The thread itself is not thin, and nothing is processed (I mean, how on Oral B are processed by the composition of mint taste) Product to buy recommend
All good
It's all here. As in the description.
ok
The order is received, the only negative-very long went!
Отличные нити. Спасибо!
Единственное, что не понравилось, зубочистки ехали почти три месяца!
555555
Goods didn't come, waited 3,5 month
Товар не пришел, ждал 3,5 месяца
I order these toothpicks once again. They came to Israel quickly. Quality at altitude. I'm very pleased.
Seller recommended fast shipping
Very very satisfied.
Excellent product. Recommend.
All according to the description. Recommend
shipping was really fast. thx
Everything came intact, it was about a month in Kyrgyzstan
Perfect
The goods never came. The money was returned.
Constantly use
Item not received
All OK
The first time I ordered one package, everything came. I decided to order again but already 4 packages, my order took 2,5 months, I thought it would not come. As a result, I received the goods, but instead of 4 packages only 3. opened a dispute, returned money for 1 package.
Toothpicks are small, all OK
Excellent
Toothpicks are very decent. Convenient packing. The rounded sharp tip is not very sharp, that is, it will get what you need, but will not scratch the gums. The goods arrived three times, so it is unclear for what period. But all tracked, had to go to our magic mail of Russia to get and find the goods. The box is small, it is very compact in our toothpicks. Can be carried with you. For several uses, one has not yet broken. Thank you very much to the store. Successful purchases!
Shipping is normal. Track number is different, not the first time I order.
Everything corresponds to the description. Usio adpaviadaje apisańniu.
Shipping one month. In the picture they seem bigger. Very convenient.
The parcel did not come, lost somewhere in Russia. The money was returned, so the evaluation did not reduce.
Delivered in a month and a half, the thread holds tight, there are no complaints about the quality
Good product
Excellent product, I arrive in time with sealed packaging, it is good
Stejné jako zakoupíte you nás v DM Drogerie či Jinde. Jen Cena you Jak you nás za jeden kiss.
Comfortable large box, sticks of excellent quality
arrived on time and quality is great!
Super
Excellent
Received
Long Walk. Floss for teeth is more convenient and accustomed to cleaning interdental gaps.
* * * * * 5 STARS * * * * * EXCELLENT * * * * *
Good